About the Team

The retention marketing operations team owns the tools and data that powers the retention function. We provide technology and production services to optimize and enhance marketing efforts in owned channels. We are responsible for the marketing automation platforms, data flows between those platforms, integrations and production. We are focused on continuing to scale our platforms to make sure the team has what they need for their best work.

About the Role

In this role, you will be responsible for our B2B marketing automation platforms, data, and integrations that enable DoorDash marketers to connect with, educate, and engage Merchants that are on the DoorDash platform. You will work cross functionally with teams from across the DoorDash business including Bizapps, Data eng, Retention marketing managers, QA and Deployment. You will oversee B2B technology that enables marketers to accurately target and personalize communications and outreach.

You’re excited about this opportunity because you will…

• Ownership and maintenance of our B2B marketing automation platform
• Understand SFDC connection and work with stakeholders on any future changes that need to be made
• Help architect data structure across SFDC and marketing automation platform
• Oversee user permissions and user management
• Monitor IP health / deliverability
• Partner with the B2B retention team to ensure they have the data in the format they need to execute their campaigns
• Design campaign workflows: validation rules, triggers, and alerts
• Collaborate with QA to drive the right test scenarios and testing success of automations and campaigns
• Data optimization including database health and user data clean up
• Responsible for the evaluation, execution, and implementation of new technology in partnership with cross-functional stakeholders
• Primary responsibilities include enabling and empowering retention marketing efforts and making it easier for the team to deliver on the business goals

We’re excited about you because…

• 4-6 years of hands-on B2B experience
• Strong understanding of B2B data architecture
• Experience with SFDC
• Have worked with b2b specific marketing automation platforms (Hubspot, Marketo, SFMC, ect.)
• Extremely organized, dependable, self-motivated & process oriented
• Meticulous attention to detail
• Ability to zoom out to view the final product from a customer perspective
• Strong stakeholder management and interpersonal skills
• Bachelor’s degree or equivalent experience

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.