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DORN
Operations Coordinator
DORN provides injury prevention and pain management services within the industrial setting nationwide. This is a new position was created due to company growth and will provide support to the National Operations Manager as well as DORN clients and service providers at sites across the country. This is a 30 hour per week, nonexempt position.
Job Duties& Responsibilities
Scheduling– Ensuring schedules are opened timely, coordination of schedules and providers to ensure all sites are covered for 100% of hours contracted.
Contracted hours– investigate and report weekly on reasons for sites not fulfilling contracted hours and work with Providers to maximize contracted hours.
Create and maintain site holiday/shut down schedule, coordinating with sites and providers to minimize loss of hours.
Create and maintain provider holiday and vacation schedules, coordinating with sites and providers to minimize loss of hours.
Act as main point of contact for DORN providers for daily issues ensuring their needs for communication, information, and support are addressed quickly and to the provider’s satisfaction.
Coordinate new hire onboarding and training, including background checks, drug screenings, DORN email, program access, and systems training, pre-onsite training, onsite training, and four week follow up of new hires.
Order supplies for sites
Ensure providers have completed documentation and closed out sessions daily.
Ensure new providers understand all policies and procedures regarding payroll, reports, documentation, expectations for onsite behavior/interaction, making up time, etc.
Enter new providers into databases.
Ensure no lapse of provider insurance or license and that DORN Provider database is complete and updated.
Set up new clients in the ERP system and coordinate with finance and Customer Care to ensure all information is ready and accessible by the client start date.
Weekly reporting of DORN operations to DORN Ops/Account Manager.
Participate in various senior management meetings as requested (weekly operations, special meetings on issues and Quality Assurance)
Support audit and investigative needs as requested by Quality Assurance
Create and maintain spreadsheets.
Manage processes for contact information, sites and site information, mentor/provider groupings, training, paper tracking, and holiday/vacation schedules.
Maintain and manage project spreadsheet for new client onboarding to ensure operations meets its deadlines timely.
Collaborate with and provide support to the recruiting staff.
Raise client complaints, provider complaints, and other issues to the National Operations Manager as appropriate.
Meet weekly with the National Operations Manager to report progress and receive input.
Other Duties as assigned.
Education, Experience, And Skills
High School Diploma, associate or bachelor’s degree in business, HR, or similar preferred.
Experience in effectively managing high detail job with high level of responsibility and excellent customer service.
Excellent organizational skills.
- Strong written and verbal communication skills.
Excellent interpersonal skills and customer service with internal and external customers.
Strong aptitude for learning new computer software and utilizing other communications technology.
Demonstrated proficiency with Word, Outlook, Excel, Power Point, Teams, and Share Point.
Flexibility to manage multiple priorities, changing schedules and support Providers who are in all time zones.
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