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About us
DoubleTree by Hilton San Juan is a company in San Juan, PR 00911.
JOB*Summary
- Answers phones and e-mails, proactively following up with each group and corporate client until contact is made.
- Books groups, follows up with correspondence, checks-in weekdays morning groups, assists as needed with groups throughout the mornings.
- Maintains master events schedule on Outlook
- Responsible for the development and maintenance of all sales databases
- Creates, updates and manages databases. Ensures the office administration runs smoothly.
- Provides word processing support to Sales Managers for special reports as required.
- Able to produce and create reports on Excel and Word.
- Coordinate all credit card authorization forms, rooming list, group details arrivals, direct bill applications
- Support the sales representatives by researching prospecting new accounts.
- Assist the sales reps with scheduling new client visits and, if necessary, assist with travel arrangements.
- Type contracts
- Answer telephone calls
- Internet market research
- Sales Calls
- Send out sales kits and brochure
Qualifications
- Previous sales, administrative and/or customer service experience required.
- Knowledge of computer programs: Microsoft Word, Outlook, Excel, PowerPoint.
- Strong communication and interpersonal skills, diplomatic, tactful, customer-focused with a professional phone manner and ability to interact professionally with staff, guests, the press, high profile and other external clients in Spanish and English.
- Strong organizational and time management skills with proven ability to organize, prioritize and successfully manage multiple and shifting priorities, projects, and deadlines.
- Candidates must display a level of maturity and finesse to work with luxury and exceptionally demanding clients.
- Candidate must be fully bilingual (Spanish/English).
Job Types: Full-time, Contract
Salary: From $11.00 per hour
Benefits:
- Cell phone reimbursement
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
