DSS, Inc. Hiring For Clinical Implementation Specialist at North Palm Beach, FL  Full Time

POSITION SUMMARY: The Clinical Implementation Specialist promotes DSS Inc.’s mission by providing the highest level of care and training to our clients. Supports and trains our clients in the learning and use of our products and services. The candidate must have a distraction free remote environment to work from and will frequently travel to various facilities in the US and must live within 40 miles of a major airport. The ideal candidate is process orientated, has excellent time management skills, is extremely organized, understands technology and clinical workflow and is a quick learner.

Essential Duties:

• Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement
• Customize product configuration per customer requirements
• Provide on-site implementation and training of various software applications and services and completes proper documentation
• Provide testing and troubleshooting and follow through to resolution

Other Duties:

• Works closely with the product team to troubleshoot and resolve technical or application issues to ensure a smooth implementation
• Delivers product demonstrations to potential or existing clients as well as internal staff
• Reviews application set up with appropriate staff
• Responsible for verbal and written communication with clients and documentation of work activities and work processes
• Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions
• Cross trains on additional applications as assigned by Training Director

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

QUALIFICATIONS:

Skills:

Required:

• Prior EMR / EHR implementation
• Excellent listening skills and clear and concise presentation skills
• Proficient in Microsoft Office Products (Word, Excel, PPT)
• Aptitude for understanding technical processes and the ability to learn new software as needed
• Hands on clinical experience in a hospital or clinical setting

Desired:

• Fluent in the terminology used in the technical specialty that the product has been designed to support.
• Ability to analyze, comprehend and apply information/data

Education:

Required:

• Bachelor’s degree
• Equivalent experience or combination of education and experience considered

Desired:

• Professional training in a medical discipline

Certification(s), Licenses:

Desired:

• Training Focused Certifications

Years of experience in a similar role:

Required:

• 3+ years prior clinical software implementation experience

Desired:

• Prior VA experience

PHYSICAL DEMANDS:

This role can be Remote which would allow most work to be performed at home; however, the Employer is a Federal Contractor and subject to federal vaccination mandate. Employees must be fully vaccinated to come onto any of DSS, Inc’s sites or Client sites.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email or call (561) 284-7373. Accommodations are made on a case-by-case basis.