East Boston Neighborhood Health Center Hiring for Manager, Operations Job at Winthrop, MA Full Time

The Operations Manager of the Winthrop Neighborhood Health Center is responsible for the administrative and clinical development of Winthrop Family Medicine and Specialties Departments. The responsibilities include but are not limited to the daily management of the department, interdepartmental collaboration, supervising clinical workflows, overseeing and developing staff, and procuring and managing supplies.

Responsibilities:

• Daily management of department staff and patient flow
• Development, updating, and implementation of departmental policies and procedures
• Oversees Quality Management of the department
• Evaluates and manages the workflow for maximum efficiency
• Collaborate with the IT department for data reporting and validating IT reports
• Assists with customer service recovery as appropriate
• Template management: Creates, enters and adjust templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.
• Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)
• Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.
• In coordination with directors’ orientation of all staff to the EMR/MIS department, security access forms for MIS, scheduling of mandatory classes for new employees, and obtain the provider numbers from MIS. Communication with IT about staff assignments and level of access.
• Coordinate a schedule for all nurses, MA’s and clerical support. This includes processing time off request both planned and unplanned. Evaluate staffing and work flow daily to determine staffing needs.
• Approves payroll within Workday as needed and directed by AD.
• Problem solve with the various departments in identifying areas for improving patient flow and overall departmental efficiency

Qualifications:

• Bilingual preferred
• BSN preferred or in progress

EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Winthrop, MA 02152: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Management: 1 year (Preferred)

Work Location: One location