EBI Hiring For Enterprise Account Manager at Owings Mills, MD, United States Full Time

Job Description

Employment Background Investigations, Inc. (EBI), headquartered in Owings Mills, Maryland, is one of the largest privately-held screening firms in the country. We provide background screening, drug testing, and occupational health screening services for employment, contract and volunteer positions for more than 5,000 clients in the US and globally.

For more than 20 years, EBI has been helping our clients keep their workforces safe and healthy. We are particularly known for our technology, accuracy, data security, customer service, and for keeping our clients in compliance with ever-changing laws and regulations.

Despite dealing with such serious subject matters, EBI’s #1 focus is on the happiness of its team. Our Mission is “To Be The Happiest Company….Period. Only Happy People Deliver Happy.”

Build client relationships that last a lifetime! Our Enterprise Account Manager’s (EAM) responsibility is to support, retain and grow Enterprise level accounts through strong relationships, trust, and industry knowledge. This role serves as the main point of contact for EBI’s largest clients, and this role requires someone who can foster lasting relationships through a combination of business and personal connections building clients for life. The EAM will monitor key performance indicators of their accounts and ensure client satisfaction through regular communications and provide proactive solutions to address client needs, ensure retention, and/or grow the clients business.

We are in search of an Enterprise Account Manager . The Enterprise Account Manager’s responsibility is to support, retain and grow assigned enterprise accounts. He/She will serve as the main point of contact for key contacts within their accounts. The selected candidate will monitor, interpret and communicate trends based on key performance indicators and industry trends to proactively identify issues and deliver solutions to ensure our clients are receiving an optimal experience. He/She will report and communicate issues, trends and opportunities to the appropriate internal leadership and process owners.

Come see why we’ve been named “One of Baltimore’s Top Workplaces” by our employees in the Baltimore Sun . We’re also grateful to be recognized by our customers for the 10 th year in HRO Today Magazine’s Pre-Employment Screening Baker’s Dozen and on the “Hot List” of screening firms for the 11 th consecutive year by Workforce Magazine .

If you are ready to deliver happy , please apply by visiting our Career Page at www.ebiinc.com.

Job Duties

The Enterprise Account Manager’s responsibility is to support, retain and grow assigned enterprise accounts. They will serve as the main point of contact for key contacts within their accounts. They will monitor, interpret and communicate trends based on key performance indicators and industry trends to proactively identify issues and deliver solutions to ensure our clients are receiving an optimal experience. They will report and communicate issues, trends and opportunities to the appropriate internal leadership and process owners.

• Be part of the most customer-centric team in the Industry!
• Establish and maintain a strong relationship with key contacts of assigned client base.
• Obtain and record client initiatives and expectations on an ongoing basis via regular communication and program reviews.
• Obtain, record and track client feedback on a regular basis. Communicate issues, concerns or opportunities to internal leadership and process owners as appropriate .
• Identify, monitor and communicate reporting that will ensure success with achieving client initiatives.
• Create and implement strategies for growth of assigned client base that aligns and supports the company’s overall targets.
• Work closely with compliance to understand all required laws and regulations (e.g. FCRA) and specifically understand their impact on assigned client base.
• Obtain and maintain a mastery of our technology platform. Provide software demo support as needed.
• Work closely with the customer service teams to identify service level trends or issues.
• Coordinate the implementation of new products and services. Identify any system considerations and confirm success of profile update.
• Prepare and deliver program reviews on a regular basis for assigned accounts.
• Must be an open communicator, have a positive attitude, and be a team player.
• Consistently review current processes and bring efficiency ideas to management.
• Study diligently and acquire maximum knowledge of the essential details of all service offerings and the screening industry.
• Attend and participate in sales meetings, trainings, and conferences in order to learn more about successful selling practices.
• Provide timely account activity and other reports to Manager as directed.
• Any other duties as assigned to drive the vision, fulfill our mission, and abide by the values of this organization.

Requirements:
Knowledge and Experience

• 5+ year(s) of experience in the management of enterprise level clients with proven track record is preferred.
• Previous experience in Background Screening, Drug Testing and/or Occupational Health Testing preferred but not required.
• Previous experience in any HR services field is preferred.
• Previous experience in any HR or recruiting technology field is a plus.
• Previous experience working in operations is a plus.
• Proven ability to work independently with excellent time management skills. Decision making ability for day-to-day issues relating to growth and retention of regional accounts.
• Excellent interpersonal skills including verbal and written communication. Strong negotiation skills and business acumen with a proven history of dealing with C level contacts of enterprise level clients.
• Strong Project Management skills is preferred.
• Fully competent in MS Office programs (Word, Excel, PowerPoint).
• Travel approximately 10-20% for client visits and program reviews.
• Experience with formal presentations and public speaking engagements
• Must be able to perform essential functions required, handle demanding situations, and execute other duties as required by management.
• Candidate must be able to work longer, flexible hours

Education

• Bachelor’s degree in business, technology or business related field is preferred; experience may be substituted for a degree.