Education & Outreach Coordinator (Management Analyst 5) Government Job Dept-Flexible/Hybrid Full Time

Does the opportunity to create a new work unit sound exciting?

Are you an eager and innovative individual looking for a unique opportunity to demonstrate your knowledge and leadership?

Imagine collaborating and leading Revenue employees and stakeholders, with the support of a fun group of people who enjoy working together in educating Washington taxpayers and business owners.

Good news, here’s your chance! Revenue’s Taxpayer Services Division (TPS), is now taking applications for an Education & Outreach Coordinator (Management Analyst 5).

The Education and Outreach Coordinator supervises a team working in specialized positions. These positions support the agency by creating, reviewing, and updating web content; providing and supporting external educational services such as presentations, speaking engagements, and online videos; creating, maintaining, and supporting a strong agency speaker’s program with knowledgeable speakers who present to external audiences; overseeing industry or tax-issue specific programs focused on educating external customers on their tax reporting responsibilities; and identifying and implementing other education and outreach opportunities to increase voluntary compliance.

In the Taxpayer Services Division, this position will provide expert level analysis and advice to management and staff to use when providing education, workshops, and speaking engagements to increase voluntary compliance.  

You can expect to:

• Conduct data research, analysis, and gathering input from stakeholders.
• Identify website content and presentation materials to be created or updated.
• Identify other education and outreach needs of businesses, tax practitioners, and other external customers.  
• Lead division, agency, and interagency education and outreach efforts. 
• Collaborate with other divisions and stakeholders to identify key tax areas where agency guidance is needed and determine the most effective way to educate taxpayers on correct reporting and payment of taxes.

Telework: We work in a hybrid setting where employees can work from home and in the office. Generous telework opportunities are anticipated and details will be addressed during the interview process.  

A Bachelor’s degree in business or public administration, accounting, public finance or closely allied field.

AND 

Five (5) years of Department of Revenue experience applying, researching, or analyzing tax policies, laws, rules, and regulations.
 
Please note: Additional qualifying DOR experience may substitute, year for year, for a bachelor’s degree.

Preference may be granted to applicants who possess the following:
At least one (1) year of supervisory experience
 
Knowledge of State of Washington Revenue Act of 1935, as amended, and related Washington Administrative Code regulations; business licensing provisions of Revised Code of Washington (RCW 19.02); rules, policies and opinions, writings and publications pertaining to the program; tax structure and public finance; methods of determining need for public information and education, state government, departmental organization, programs, and functions.

Proficiency and experience with the following:
 

• Strong technical skills in programs like Excel, ATLAS, Power BI.
• Strong analytical skills and willingness to learn new analytical tools.
• Understanding of educational methods and analysis to determine needs.
• Intermediate understanding of Lean Six Sigma methodologies, principles, and practices.
• High level understanding of the most current Department policies, laws, and rules.
• Must remain knowledgeable of tax and licensing processes, computer programs and agency updates.
• Understands and effectively uses Department correspondence guidelines for Plain Language style of writing for both tax rulings and publications.
• Organizes and prioritizes work, devotes adequate time and attention to individual tasks.   Remains focused on tasks, work efficiently, and handles interruptions appropriately.
• Works cooperatively and contributes to group solutions through constructive feedback, encourage ideas, and appropriate suggestions.

To be considered

• Complete/update your online application as it will serve as your resume.
• Attach a cover letter which clearly addresses the qualifications above.

 *This is expected to be a very competitive recruitment. It will be to your advantage to ensure you address all of the qualifications and follow the application instructions.
 
To take advantage of Veteran’s preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.  

Please contact any part of the Staffing team at [email protected] or give me a call (360) 704-5725. 

Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022.  Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work.  Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed, or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization.  Please reach out to the HR Office at [email protected] if you need information on medical or religious accommodation.
 
At Revenue, we put employee safety first and foremost. This is why we will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews may be conducted virtually using a webcam teleconferencing method.
 
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months. 
 
For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.  
  
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
 
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.