In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Team Overview:
You may be surprised to know that Edward Jones employs thousands of technical resources – all focused on creating world-class experiences for our clients and branch offices. If you’ve considered Edward Jones in the past, it’s time to take another look. We are in middle of digital transformation by embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.
We’ve invested millions of dollars into new technology platforms to help improve what matters most in our industry, client experience. We’re currently implementing a modern, cloud-based architecture and are looking for talented, and motived professionals that want to be part of providing the best client experience and financial resources possible.
What you’ll do:
As a Help Desk Support Analyst, you will assist in day-to-day end-user support function troubleshooting desktops/laptops, network, remote connectivity, and software issues. You will serve as the first escalation point within the Service Desk or more complex issues and requests. You will prioritize work utilizing various tools/communication methods to provide optimal support, convey complex technical jargon into easy to follow end user instruction, and recognize patterns and propose solutions to prevent recurrence and improve efficiencies.
Here are a few of the key responsibilities you will be a part of:
What experience you’ll need:
What could set you apart :
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary: $52080 – $85880
Category: Headquarters
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