EMS Asst. Chief of Operations Full Time

An employee in this class provides direction, management, and oversight to EMS Operations which includes all field staff as assigned by departmental managers. Broad public contact requires negotiating skills, tact, and diplomacy. Employee is subject to hazards associated with emergency medical work including working in both inside and outside environments, in extreme cold and hot weather, and exposure to various hazards such as vibrations, mechanical and moving parts, chemicals, fumes and gases. Work is also subject to the OSHA standards on blood borne pathogens; performed independently under the general administrative supervision of the EMS Director; and is evaluated through results of work, reports, and public feedback.

Duties and Responsibilities/Knowledge, Skills, Abilities

This position is responsible for complying with all the duties of the Franklin County EMS Paramedic with extensive knowledge of prehospital care.

This position works independently or with co-workers, hospital staff, and a number of emergency medical units and fire departments throughout the county.

Communication (written and verbal) with internal and external partners, subordinates, supervisors, and citizens.

This position will oversee employee evaluation and disciplinary process in accordance with Franklin County Personnel Ordinance; oversee and coordinate EMS assessment centers for new hire interviews, conduct and oversee EMS complaint investigations; oversee EMS drug testing; function as a liaison to the Technology Services department; uphold and enforce SOGs of the EMS Division; and monitor budget status and expenses in coordination with the EMS Division Chief.

Assist with development of RFPs and analysis of RFP responses, development of relationships with internal and external partners/vendors; time management; development of priorities and re-evaluation of priorities; coordination of system partners; research and evaluation of new products; research, evaluate, implement, and manage databases and general technology for use by the EMS system; and assure compliance with federal, state, and local standards.

Coordinate applied technology projects (inventory management software).

Responsible for ensuring that EMS receives training consistent with OEMS and national requirements through the oversight of training staff to include oversight of training records and recertification documents and auditing clinical care, recognizing deficiencies, developing performance improvement plans, and coordinating the system entry for all personnel.

Will assist Clinical Affairs with Peer Review functions as required by OEMS.

Works effectively under stress, makes quick and appropriate decisions, and provides written documentation.

Will work with EMS logistics to ensure inventory management is appropriate and efficient in field operations.

 Responds to emergencies including field emergency response as a primary care provider, as a command member, and to observe system/provider performance.

Performs technical specialized work with direction and supervision of the EMS Director or work in the absence of the EMS Director, through the command structure to provide basic and advanced life support care and command and control of EMS response to calls for emergency medical care, fires, crime scenes, riots, natural disasters and/or other acts of God.

Ability to establish and maintain effective working relations with others.

Respond to patient complaints in a timely manner. Maintain and ensure patient, personnel, and the department confidentiality.

Ensure that EMS personnel adhere to the medical protocols, standard operating guidelines, and other county standards.

Attends classes and seminars to stay abreast of changing regulations.

Responsible for informing the EMS Director of any issues or concerns.

 Staffs the Emergency Operations Center (EOC) when needed and functions as a Section Chief or other general staff position as assigned.

Responds to major incidents as a chief officer during times of staffing shortages or during any major incident to assist in the emergency and to inquiries from EMS and first responder agencies and department personnel, provides guidance in procedures, protocols, or patient care, and discusses cases in order to improve future service delivery.

Will be required to be part of the administration on-call rotation to ensure administrative and operational oversite and support during work hours and after work hours.  

Performs other related duties as required.

Desirable Education and Experience

Current credentials as a NCOEMS or Nationally Registered Paramedic with ability for reciprocity to North Carolina.

Currently cleared to function as a Paramedic and Paramedic Preceptor/FTO in the Franklin

County EMS System or the ability to gain clearance in the first six months.

Instructor Methodology is a required course for the EMS Assistant Chief position. Valid driver’s license with a safe driving record.

Completion of NIMS 100, 200, 300, 400, 700, 800

Preferred Education and Experience

 Possesses bachelor’s degree and/or associates degree in EMS or business management and 5 years’ experience as a paramedic and greater than 3 years in EMS management, or an equivalent combination of education and experience.

NC EMS Officer 1 and 2 (Operations, Training, Finance, and Safety)

NFA Emergency Medical Services: Incident Operations (R0147)

NFA Leadership in Supervision (R0645)

Special Requirements

•    Possession of a valid North Carolina driver’s license upon hire.

****Salary listed is a posted range actual salary is depending on experience and education.***This job classification will be eligible for a $500 (taxable) Hiring Incentive. Policy Requirements Apply***