It’s fun to work at a company where people truly believe in what they are doing!
Job Description:
JOB SUMMARY
The Operations Manager oversees the operational and strategic management of a client relationship with the primary focus of achieving and surpassing client expectations. This position reports to a Enterprise Account Director with a dedication towards achieving account profitability; serving as the primary escalation contact; providing account leadership and mentorship to the Site Managers and on-site teams.
RESPONSIBILITIES
REQUIREMENTS
Bachelor’s degree required
Experience managing multi-site and multi-client operations
Minimum 5 years’ experience in business process outsourcing industry
Minimum 2 years’ management experience with heavy profit and loss responsibility
Minimum of 2 years’ professional level work experience in a production environment and/or a client-service oriented field
Working knowledge of PC applications including Microsoft Office software
Knowledge of copy machines and utilization of typical office services equipment and technology
Successful candidates must be fully vaccinated from COVID 19 as a condition of employment prior to the start date.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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