ePlus inc Hiring for NOC Engineer II – NOCEN004705 Job at Remote Full Time

Job Description:
As a Managed Services Center (MSC) Tier II Engineer, you will provide ePlus’ MSC and clientele with, Cisco Voice and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback.
Job Responsibilities:

• Cisco Voice and Video support as it applies to ePlus MSC and ePlus MSC client base.
• Service Delivery — Ensure IT assets are highly available and properly deployed in order to maximize ePlus service capability. Utilize company applications like FastTrack, Service Desk, LiveLink and email to ensure prompt reliable coverage.
• IPT and Systems Integration and Support — Define, assist in the management, test, implement, and deploy new and existing technologies as it pertains to Cisco Voice and Video MSC services and client networking.
• Security and Continuity — Strive, where possible, to mitigate geographic and environment risks. Set a high standard for technical implementations to ensure the security and confidentiality of ePlus and customer assets and intellectual properties.
• Change Management — Assess ePlus MSC and customer conditions and recommend operational changes. Log all material work, tasks and system changes in Fast Track and Service Desk.
• Documentation – Periodic reviews internal process and control documentation as relates to IT Infrastructure, IT Operations and to Sarbanes-Oxley compliance. Ensure proper recordkeeping of all licenses, agreements, entitlements, and invoice approvals as relates to the MSC infrastructure.
• Administration — Ensure access control rights to all individuals are properly authorized and evidenced.

Your Corporate Responsibilities:
Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

• Log all system and process changes in the change management application.
• Ensure all application and access control changes are authorized by management.
• Ensure all application changes are properly tested.
• Ensure all application and business changes are properly reflected in the SOX Internal Control Directives (ICD’s).
• Handle confidential matters and information professionally.
• Conduct business in a professional, competent and ethical manner.
• Adhere to corporate policies and procedures.

Job Knowledge/Skills:

• Strong background in Cisco CUCM and all other Cisco Voice application’s and Video
• QOS configuration and tuning for VOICE and applications sensitive to latency
• Strong understanding of network routing protocols: BGP, EIGRP, OSPF etc
• Strong understanding of current Voice monitoring and management tools
• Experience with Sniffer-type data analysis, filtering and diagnostics
• Strong attention-to-detail
• Ability to multi-task
• Strong customer-focused and results-oriented attitude
• Good written and verbal communications skills
• Willingness to coordinate and work with others
• Adept in use of MS Office, Visio, Internet and email
• Willingness to be on call, 7x24x365 (less pre-approved exceptions) and attend to technical issues outside of normal business hours

Education and Experience:

• Technical Certification in Cisco CCNP Voice.
• Technical Certifications like Checkpoint, Microsoft, HP or Linux are a plus but not required.
• 5+ years of experience in Voice engineering, CUBE, networking and infrastructure support.

Physical Requirements of Position:
Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. May have to exert or lift up to 10 — 20 pounds of force occasionally.
ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.

Skills
Required

• Strong customer service skills
• In-depth understanding of Cisco offerings
• Able to work well in a fast-paced environment

Motivations
Required

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time