ESHA Research Hiring For Account Manager at Salem, OR, United States Full Time

Job Description

ESHA Research, headquartered in Salem, Oregon, is nationally recognized as the leading developer of nutritional analysis and labeling software and databases for top food manufacturers, food professionals, and dietitians for over 35 years. ESHA has recently partnered with Riverside Company as a prized investment of Riverside’s high-powered Microcap fund; A world-class sponsor with over $7 billion in assets under management and a best-in-class track record of scaling mid-sized companies, that will propel further growth into the future.
ESHA Research is looking for ambitious, energetic professionals who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm. Our successful employees are service-oriented people with integrity and commitment toward a common goal of excellence. Read on to discover how to pursue career opportunities with us. ESHA offers great jobs, great pay, great benefits, and a great place to work.
Benefits: Competitive salary/bonus structure, health insurance, flex-medical accounts, 401(k) with matching, Vacation, and Holiday Pay
Reports directly to the Director of Sales. Position is fully remote with dotted line responsibility to the headquarters located in Salem, Oregon.
Job Summary:

The Account Manager (AM) will represent ESHA to oversee a base “book” of existing fortune 500 food, Beverage and Supplement Manufacturing clients. The individual will work to strategically to retain, grow, and optimize the relationship. The AM is responsible for maintaining customer relationships, including retention, generating referral leads, resolving complaints and issues, cross-selling / up-selling to achieve revenue quotas, and maintaining strong customer relationships. The AM is also responsible as the communication conduit between management and customers.

Supervisory Responsibility:

• None

Duties/Responsibilities:

• Cultivate relationships with existing accounts
• Heart of a servant who will go above and beyond to exceed expectations of our customers
• Provide product consulting for existing customer accounts
• Proactive communication with customers to drive adoption, retention, and growth
• Drive growth in recurring sales subscriptions and software maintenance programs
• Help ensure Recurring Sales transactions are properly processed and maintained within CRM
• Communicate clearly and professionally verbally, in writing, and via video conference calls
• Work within sales and marketing software systems to maintain accurate sales data

Required Skills/Abilities:

• Effective verbal, written, and interpersonal skills
• Proficiency in SalesForce.com, Jira, Salesloft, and Hubspot
• Strong negotiation and service skills
• Organized and driven to maximize revenue with every customer
• Work effectively within Sales Team
• Deadline and detail-oriented
• Ability to work productively in a remote environment

Education and Experience:

• Bachelor’s degree required
• 3 plus years of experience in SAAS software sales or food industry nutrition compliance operations

How to Stand Out:

• Experience using Genesis R&D
• Background in food & beverage, nutrition, regulatory compliance, and/or related industry
• Track record of Account nurturing success
• Experience with Sales Force CRM Software
• Knowledge of SAAS software sales and APIs

Salary:

• Base: $75,000 per year
• Variable: $50,000
• On-Target Earnings: $125,000 annually