eTeam Inc Hiring for Human Resources – HR Coordinator HR Coordinator at Richmond, VA Full Time

Title: HR Coordinator

Location: Richmond, VA

Duration: 12+ Months

Job Description:
Tier 2 HR Help Center Agent

Handles a wide variety of back office tasks from current and former *** associates through the Client case management platform. Work is transactional in nature on topics such as Rehire Eligibility, HR Transactions, Workday updates, etc. Performers in this role are expected to work closely with *** Associates and external vendors to execute on required tasks and resolve issues with a key focus on the associate experience.

Responsibilities:
Resolve cases initiated by the Tier 1 HR Help Center requiring a higher level of expertise or system capability

Work closely with HR Partners as required to fulfill requests via appropriate channels, resolve errors and maintain or update accurate information in Workday

Problem solve anomalies and share solutions with *** associates as needed

Understand when the incoming case should be forwarded to the next tier or should be handled by immediate supervisor or team lead

Navigate internal systems and other help center resources to locate required information

Regular attendance is required to be successful in this role and overtime may be required as business needs dictate

Demonstrated customer service skills, attention to detail and decision making skills

Excellent written and verbal communication

Displaying good judgment, decision making and confidentiality

Maintain high level of integrity related to Associate Personal Information

Performs other duties as assigned

This role will require flexibility to work shifts that will vary between 7am-6pm Monday to Friday.

Basic Qualifications:
At least 2 years back office, or HR operations experience

At least 1 year of experience with Google Suite