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Job Description
Job Details
Description
Description of Primary Responsibilities
- Responsible for providing support to resolve application and software issues.
- Researches, documents, tests, and tracks software related issues, patches, hotfixes, and upgrades.
- Responsible for assisting department staff with the selection, installation, and maintenance of software systems and interfaces.
- Installs and configures software on specific computers and servers.
- Responsible for providing technical support to customer staff.
- Provides software support and basic instruction to staff members on FHCN software systems.
- Documents support calls, e-mails and provides accurate solutions to issues on a timely basis using the ticket tracking system.
- Responsible for managing the technical maintenance of the organization’s social networking presence on the internet.
- Works after hours and/or weekends to meet the demand of projects and implementation schedules.
- Performs other duties as assigned.
Professional & Technical Knowledge:
- Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.
- Job duties require knowledge and training in the field of applications and software support.
- Please be aware the Family HealthCare Network requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a vaccination. Family HealthCare Network is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
