Faststream Recruitment Hiring For Restaurant Operations Manager at Miami, FL Full Time

Are you a visionary leader with a passion for hospitality? Do you have a knack for problem-solving and a desire to craft extraordinary guest experiences? If so, we invite you to join our team as a Restaurant Operations Manager. We’re not just looking for a manager; we’re seeking an innovator who can help us redefine industry standards and elevate our brand to new heights.

About Our Client: Our Client is committed to creating exceptional dining experiences that leave a lasting impression on our guests. As the Restaurant Operations Manager, you will play a pivotal role in overseeing all facets of our restaurant operations, from main dining rooms and buffets to the Specialty Restaurants. Your mission will be to breathe life into meaningful, contemporary restaurant concepts that position us as the industry leader, setting us apart from mere competitors.

Key Responsibilities and Outputs:

• Collaborate with the shoreside Food & Beverage director and Shipboard Food & Beverage Operations to review and update Brand Standards for market relevance.
• Assess restaurant concepts for suitability in the US market, ensuring alignment with Brand Standards and making corrective recommendations for US-based vessels.
• Conduct comprehensive market research to evaluate regional suitability, competitive landscape, target audience, and economic factors.
• Proficiently manage electronic reservation systems, providing competent training to onboard restaurant teams.
• Act as a project manager during corporate department implementations and new ship launches, occasionally involving shoreside work.
• Foster cooperation and coordination among all departments, with a particular focus on the Galley Department/Executive Chef and Beverage Department/Bar Manager.
• Lead by example, staying up-to-date with manuals and guidelines and imparting knowledge to onboard teams for optimal results.
• Identify and capitalize on business opportunities for new restaurant concepts.
• Ensure tracking of progress on ongoing and developing restaurant brand initiatives and programs.
• Review revenue targets, food cost budgets, and operational expenses, taking necessary actions to achieve company goals while collaborating with department heads onboard.
• Conduct regular audits to ensure compliance with department and company policies and procedures.
• Lead training sessions and monitor their effectiveness in achieving set goals.
• Provide guidance and oversight on inventory matters for each vessel, including liaising with Inventory Officers for accurate reporting and replacements.
• Audit schedules and “time and attendance” records for accuracy and compliance with company directives.
• Conduct USPH inspections with the shipboard management team, ensuring 100% compliance, including equipment status and maintenance reports.
• Engage with department crew members through open forum sessions to gather feedback and foster a culture of continuous improvement.
• Monitor NPS Scores and promptly follow up on both successes and failures to enhance awareness and positive reinforcement.
• Identify and develop talent to meet staffing needs and strategic objectives.
• Oversee Specialty Restaurants, staying attuned to market behavior and competitor trends to proactively propose strategic plans.
• Review Specialty Restaurants’ performance reports, evaluate business processes, and recommend changes to ensure optimal profitability and exceed guest expectations.
• Collaborate with the recruiting department and Genève headquarters on hiring, training, scheduling, and performance coaching.
• Participate in monthly conference calls, prepared to discuss monthly results, improvement opportunities, and status updates.
• Execute additional duties as assigned by shoreside management with an expectation of excellence.

Job Requirements: Skills, Competencies, Experience:

• Ability to engage and inspire audiences.
• Strong collaborative and interpersonal skills, building positive relationships, exhibiting tact, and earning trust.
• Exceptional communication skills, both verbal and written, with the ability to communicate effectively across all levels of the organization.
• Innovative problem-solving skills, flexibility, and creativity in finding solutions.
• Self-starter mentality, taking initiative in leading goals, utilizing analytical skills, and adapting to change.
• Accountability and ownership of projects, along with effective communication of results and recommendations for improvements.
• High integrity and a strong work ethic, demonstrating respect and professionalism.
• High School Diploma or GED.
• Five (5) years of Restaurant Manager experience, preferably in cruise line operations.
• Four (4) years of experience in Food and beverage Operations, service techniques, current Food and beverage trends, and concepts.
• Experience in managing across regions, with a focus on the US market.
• Proficiency in various computer software programs, including MS Office.

Visa Requirements (if applicable):

• US Passport or US Permanent Residency

If you’re ready to make a significant impact in the world of hospitality, bring your expertise to our team, and help us create unparalleled dining experiences, we invite you to apply. Join us in redefining excellence in restaurant operations. Your journey starts here.