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Job Description
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Day to Day:
- Administer and maintain telecommunications systems
- Configure and integrate voice and data communications
- Support call center systems and provide reporting
- Organize, prioritize, and complete tickets via ticketing system
- Write SOPs and business requirement documentation
Required Skill Sets:
- 3+ years’ experience supporting telecommunications
- MiTel experience
- Five9 and/or Teams Dialing experience strongly preferred
- Documentation skills
- Strong communication skills
reference #42057
Job Type: Full-time
Pay: $80,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Telecommunication: 3 years (Required)
- MiTel: 1 year (Required)
- Documentation review: 1 year (Preferred)
Work Location: Remote
