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Overview:
Are you a people person Be a First Citizens person. Join our branch team and make a difference.
As a Senior Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of multiple branches and managing the teams of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Management Skills: Capable of managing and developing multiple teams to ensure operational soundness
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Influence: Capable of building rapport with different personalities to drive positive results
Agility: Able to process information and move quickly through problem resolution
Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
- Operational oversight for multiple branch locations, ensuring compliance with all branch operations policy and procedures
- Maintain a schedule and distribution of duties for remotely managed branches
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
- Bachelor’s Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
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Preferred Area of Expereince: Management or supervisory experience
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License or Certification Type: Ability to travel frequently to other offices, bank customers, etc. in personal mode of transportation. One day per week spent in secondary branch location Required, Possess a valid driver’s license Required
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Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management
