Food Bank of the Rockies Hiring for Community Data Supervisor at Denver, CO Full Time

Overview:

Join the dynamic team at Food Bank of the Rockies as a Community Data Supervisor! As vital force in our Community Data team under the Department of Insights and Impact, you will lead the charge in implementing Feeding America’s Service Insights Initiative software, Link2Feed. This SaaS platform aims to gather vital demographics and visitation data, empowering us to tell a compelling story of our impact. Your role will involve collecting, cleaning, and reporting on this invaluable data, making an impact on grants, federal and state reporting, and life-changing program evaluations. If you are ready to roll out Link2Feed, train Community Data Coordinators, and foster relationships with our Programs department, this is your chance to be part of something bigger. Join us in telling the detailed story of who, where, and how frequently we serve – because every data point counts in the fight against hunger. Apply now and help make a difference in the communities we serve!

We value diversity and inclusivity and are thus always looking to diversify our staff with an eye toward race and ethnicity, sexual orientation, gender identity, and age, among other areas. Candidates who bring such diversity are encouraged to apply.

Mission: We ignite the power of community to nourish people facing hunger

Values: Service; Integrity; Diversity, Equity & Inclusion; Collaboration; Innovation

Primary Responsibilities:

• Learn, understand, and teach the benefits of Link2Feed and other Research and Evaluation client data collection to Hunger Relief Partners, staff, volunteers, and other stakeholders.
• Learn the Link2Feed software at a Network Administrator level to demonstrate and teach a wide range of software functions and configure network-wide and partner-specific settings.
• Manage the collection of neighbor-level data by implementing Link2Feed with Food Bank staff, Hunger Relief Partners, neighbors, and other community stakeholders.
• Facilitate collaboration between Programs (Food for Kids, Government Programs, Mobile Pantries, etc.) and their designated Community Data Coordinator(s). Engage in effective communication with cross-functional teams and stakeholders to gather input and insights while maintaining the ability to make independent decisions when necessary.
• Support Community Data Coordinator(s) with Link2Feed rollout, including the ongoing training, technical supports, and capacity building initiatives to new and existing Link2Feed Hunger Relief Partners, their users, and Food Bank of the Rockies staff and volunteers.
• Manage Link2Feed capacity building initiatives, such as barcode cards and scanners, laptops, tablets, and internet grant allocations.
• Utilize data and information to inform your decision-making process, ensuring strategy and resource improvements are evidence-based and effectively communicated to all stakeholders.
• Analyze complex software and data collection challenges, evaluate potential solutions, and recommend and implement the most suitable course of action.
• Lead data integrity and security training initiatives; exercise discretion and sound judgement overseeing the collection, cleaning, and storage of neighbor-level data.
• Administer best practices for USDA compliance while using the Link2Feed software.
• Support the Community Insights Manager with Link2Feed strategy, updates, reporting, and other research and data initiatives.
• Support the Research & Evaluation department through ad-hoc and recurring research, evaluation, and data collection and analysis needs.
• Supervise and support daily tasks and responsibilities of AmeriCorps members, volunteers, interns, and other types of temporary support.
• Disseminate important communications to Programs’ staff, Hunger Relief Partners, and users.
• Other related assignments as needed

Required Knowledge, Skills, and Abilities:

• Commitment to fulfilling the Food Bank of the Rockies mission and positively represent the brand both internally and externally
• Demonstrates compassion and sensitivity
• Excellent organizational, time management, and people skills.
• Self-directed, accountable for results and proactive; independent problem solver.
• Ability to meet deadlines and manage multiple projects simultaneously.
• Exercise independent judgement, think critically and strategically, collaborate with others and follow-through to execute projects.
• Ability to communicate persuasively and articulately both verbally and in writing.
• Ability to represent Food Bank of the Rockies with professional poise; ability to work effectively with a wide range of constituents.
• Comfortable speaking and presenting to a group
• Bilingual proficiency (English/Spanish) highly preferred

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for long periods, standing and walking intermittently
• Using office equipment such as computer, mouse, keyboard, printer, etc.
• Primarily indoor office environment, temperature controlled (80%); some outdoor work with Hunger Relief Partners and Food Bank of the Rockies food distributions (less than 20%)
• Occasionally lift or move up to 20 pounds
• Use specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Frequent travel within metro Denver, Front Range, and mountain areas

Required Qualifications:

• Bachelor’s degree or equivalent; or equivalent work experience
• 2-4 years’ experience in a customer service role
• 2-4 years’ experience in leadership, mentorship, or similar supervisory experience
• 2-4 years’ experience in projects or programs; non-profit experience preferred
• Client management database or management software (CRM, CMS, etc.) experience preferred
• Comprehensive understanding of the basic functions of laptop, computers, and tablets
• Experience using Microsoft Office Suite; advanced knowledge of Excel and Word preferred
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration (e.g., Zoom, Teams, and Smartsheet)
• Must have valid driver’s license and ability to drive a company vehicle

Expected Hours of Work:

This is a full-time exempt role working approximately 40-45 hours per week. Occasional night and weekend availability is required. We offer flexible in-person and hybrid working environments. An alternative work schedule (days and/or hours) will also be considered on a case-by-case basis. Travel within the geographic region is required and is primarily local during the business day (less than 50%). Occasional overnight travel within and out of state is required (less than 10%).

Classification: Full-time; Exempt

Reports To: Community Insights Manager

Location: Denver

Compensation: $52,000.00/Annually

Benefits:

Food Bank of the Rockies offers a fulfilling workplace and comprehensive benefits package, including:

• Paid time off, 10 paid holidays, sick time, paid parental leave, paid volunteer time
• A 401K retirement plan with a 4.5% percent employer-paid match
• Competitive employee health, dental, vision, and life insurance
• A monthly incentive for certified bilingual staff