Responsibilities:
Manage various email inboxes and providing employees with quick assistance and/or directing employee questions to the appropriate contacts
Intake, log, and assign retail employee relations cases to the appropriate Regional People Partner in partnership with ER Analyst
Maintain Employee Relations tracker for Regional People Partners
Conduct ER investigations for lower-level employee concerns including but not limited to: time and attendance, payroll issues, gossip at work, loss prevention concerns, etc.
Partner with Regional People Partners to create, implement, and communicate policies and procedures
Assist with scheduling and administering training on new processes to the field
Craft and distribute weekly HR communications to the field, maintaining email distro groups
Create and provide position change letters for field employees, including for temp promotions, demotions, transfers, and store closures
Create and provide verifications of employment (VOEs) or redirecting employees to third party administrator when time allows
Coordinate store job fairs and National Hiring events with Talent Acquisition; create and distribute resources
Assist field leaders with rehire eligibility status data
Coordinate with field leaders and appropriate corporate contacts when receiving issues with ADP, EMS, iCIMS, and Payroll
Be Retail HR representative in DE&I committee; communicate topics back to Regional People Partners
Various reporting ownership, including but not limited to the vacancy report, turnover report, and exit survey data analysis; collect data and report to appropriate field partners
Other duties as assigned
Qualifications:
Management, Human Resources Management or similar field preferred
At least two years of experience in Human Resources preferred
Working knowledge of various programs, including Microsoft Outlook, Excel, Word, PowerPoint, and Teams; ADP or basic understanding of HRIS systems
General knowledge and continuous education with employment/labor law in all states
Excellent customer service skills
Excellent attention to detail and organization
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