Freedom Medical Hiring For Operations Manager at West Sacramento, CA  Full Time

The Operations Manager is responsible for the oversight and execution of the daily operations of the branch office, to include managing customer and technical service personnel to achieve both financial and operating objectives. The Operations Manager is responsible for ensuring that the delivery of equipment and services to exceed customer expectations, and for managing performance to achieve revenue growth and budget expectations.

REQUIREMENTS / QUALIFICATIONS:

• +2 years management experience
• Healthcare, hospital industry, medical equipment experience preferred
• Bachelor’s degree preferred or equivalent work experience
• Business and financial management experience to support contract management margin conservation
• Budget management experience (Profit and Loss)
• Demonstrated computer literacy
• Ability to work flexible hours, including evenings, weekends and holidays, as well as off-hours as required to support customers
• Valid driver’s license

REQUIRED ABILITIES & SKILLS:

• Demonstrate in-depth knowledge of product and service offerings.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
• Holds self and team accountable for timely completion of assignments and achieving expected results.
• Emphasizes details on all tracking documentation
• Ensures accountability around cleanliness of equipment and office areas. 
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Make customer satisfaction the primary focus when implementing new processes, activities and culture.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
• Establish performance objectives and track progress toward organizational goals.
• Involve team in decisions and provide resources to execute on strategies. 

• Establishment of clear goals that align with organization’s direction and strategy and support efforts of promotional team to reach business objectives.  Partners with promotional team to increase revenues and overall performance to achieve/exceed goals.

• Use insight into market drivers to capitalize on key business opportunities that will create business opportunities Understand billing processes and assists with account receivable collections.
• Recognizes trends and situations that present business opportunities.

• Ability to maintain communication with other departments within organization.
• Completes and maintains DOT certification, according to location-specific needs.
• Develops and manages staffing levels and on call schedules based on demand.
• Recruits, trains and develops employees. Provides timely feedback to support improvement.
• Understand and performs audits and periodic internal reviews to ensure proper business management practices are followed.
• Complies with patient privacy laws in all matters.
• Ability to perform in a fast-paced environment.
• Leads and supports continuous improvement initiatives.
• Excellent communication skills, both written and verbal.

• Time management and organizational skills.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Additional tasks will be assigned by the management team (Corporate, Branch and/or Regional managers) as required to support business.

Covid-19 Considerations:
Freedom Medical follow all CDC guidelines concerning PPE (Personal Protective Equipment), Hand Hygiene, Physical Distancing, and Sanitation Procedures. Freedom has a biweekly informational communication re-enforcing leaderships focus on safety.  It is Freedom Medical Policy that all new employees must be fully vaccinated upon hire. A Covid-19 Vaccination Record Card must be presented to Freedom’s hiring manager and HR Department, by the potential candidate prior, to their start date.