Freedom Pointe at The Villages Hiring for Marketing & Sales Coordinator Job at The Villages, FL Full Time

Be part of something special.

If you enjoy working with older adults, caring for and talking with them, learning from their stories and seeing them smile, this is the job of a lifetime. At Freedom Pointe at The Villages, you can jump-start a senior living career or build the one you have. You’ll grow, advance, and gain knowledge in senior services — one of the fastest-growing career fields in the country.

Our community is a wonderful place to work. We’re located in the heart of The Villages®, FL, one of Florida’s friendliest hometowns. There’s easy access to our community via Route 441 or Morse Boulevard.

We offer jobs at all levels and for all types of skills and expertise. You’ll join a team that’s passionate about working with seniors. We work hard to deliver the very best resident-centered care and high-quality hospitality through our Extraordinary Impressions program. With integrity and a solid work ethic, you can create a long, satisfying and fruitful senior living career at Freedom Pointe at The Villages.

Job Summary

Provides marketing support services to the sales staff to ensure the timely administration of sales and marketing efforts.

Essential Functions

1. Maintains and/or improves upon the occupancy level of the community in accordance with marketing and business plans. Utilizes sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals.

2. Assists in the sales process by helping prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about how services and programs can meet their needs. Responds promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Provides appropriate community and company information to anyone who inquires. Completes weekly follow-up calls, letters, and tours as defined by the community marketing plan and as directed by the SMD (Sales & Marketing Director).

3. Coordinates and completes all activities needed for the sale and converts deposits to move-ins, including, but not limited to, visiting the prospect’s home, health care providers, or other locations and ensuring that the required forms are completed by the prospect, his/her physician and family prior to move in.

4. Communicates daily with SMD and other key associates regarding the status of all prospective move-ins. Utilizes the “Resident Move-In Status Log” to record pre-residency steps and to facilitate communication.

5. Coordinates the move-in process for new residents in an efficient and welcoming manner, as needed. Ensures paperwork completion, residence preparation, mover scheduling, community support and resident orientation.

6. Provides administrative support for the Marketing Department.
7. Represents the community and increases awareness through participation in outside events, professional groups, and community involvement as directed by the SMD. Uses relevant community knowledge and research to assist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as specified by the community marketing plan and SMD.

8. May answer phone calls and log leads according to established protocol into the prospecting system.

9. Assists SMD with execution of marketing plans to achieve community occupancy goals.
10. Prepares data for weekly and monthly reports. Provides sales performance information to SMD.

11. Maintains working knowledge of the lead management system and uses to develop reports. Inputs sales and marketing activities, as directed, in a timely manner and according to systems standards.

Education and Experience

High school diploma or General Education Degree (GED) and a minimum of three to five years administrative experience, preferably in the retirement or medical industry or pharmaceutical sales, with a proven track record of focus on customer service is required.

Physical Demands and Working Conditions

Standing Requires interaction with co-workers,

Walking residents or vendors

Sitting Occasional weekend, evening or night work

Use hands and fingers to if needed to ensure shift coverage. handle or feel On-Call on an as needed basis

Reach with hands and arms Possible exposure to communicable diseases

Climb or balance and infections

Stoop, kneel, crouch, or Potential injury from transferring, crawl repositioning, or lifting residents

Talk or hear

Taste or smell Exposure to latex

Ability to lift: Possible exposure to blood-borne pathogens

Up to 5 pounds Possible exposure to various drugs,

Up to 10 pounds chemical, infectious, or biological hazards

Up to 25 pounds Subject to injury from falls, burns, odors, or

Up to 50 pounds cuts from equipment

Up to 100 pounds Requires Travel:

More than 100 pounds Occasionally

Vision Frequently

Knowledge and Skills

Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Ability to greet staff and visitors in a courteous and friendly manner. Knowledge of Medicare and Medicaid regulations to include applicable processes, if required in the community. Knowledge of state regulations impacting or directing the delivery of services, if applicable. Ability to effectively listen and communicate verbally and in writing. Ability to effectively manage time, tasks and projects in a dynamic environment.

Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers’ expectations, needs and circumstances. Ability to work effectively with diverse personalities and to treat people with dignity, respect, fairness and maturity. Ability to operate personal computers and related software including Microsoft Office applications. Ability to learn and operate the customer relationship database. Ability to keyboard accurately and efficiently.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or apply for and receive an approved exemption, as a condition of employment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location:

• One location

Work Remotely:

• No

Work Location: One location