At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies – from startups to public companies – worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
HR Operations Manager will be responsible for leading HR Operations in North America primarily offering support and guidance to the Freshworks employees based in the US and Canada. Reporting to the Sr. Manager, HR Operations, this person will be a critical partner for People Operations – adding structure, processes, and employee support as our organization scales to the next level. You will join an incredible HR Operation team to help us focus on our talent, building our culture, and organizing for scale.
Key Responsibilities:
Act as an HR ops partner and/or Generalist (primarily focused on supporting employees in US and Canada) including managing compliance, employee relations, employee policies, and employee changes.
Work with our Global People team to identify and improve HR processes, policies, and technologies,
Manage the employee onboarding and offboarding processes to enhance new and departing employee experience
Support the goal, performance, and compensation process in partnership with global leadership and People Success Partners.
Manage employee benefits, including broker/ vendor relationships, enrollment, claims resolution, and general employee inquiries
Drive benefits and perks design with our Regional Total Rewards Manager leader.
Own our HR ticketing system to ensure SLA and customer service standards exceed expectations for Freshworks
Maintain and communicate internal HR policies; manage the personnel files and completion of employee-related legal documents; stay on top of changing laws both local and national
Own US and Canada immigration Management in partnership with our external vendor
Work with internal communications team to ensure employees receive timely and accurate information about upcoming HR initiatives
Minimum 8 + years of HR experience (US multi-state required and Canada)
Strong ability to manage HR projects and deliver outcomes on a timely manner and with a sense of urgency
Strong understanding of HR processes
Advanced excel and analytics skills (comfortable with using data to make decisions)
Exceptional Say/Do ratio and detail oriented
Exceptional follow through and follow up attitude
Ability to influence at all levels of the organization
Flexibility to be proactive in a fast paced ever-changing environment
Action oriented and strong ownership mentality
Additional Information
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Summary The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo....
Apply For This JobEmbark on a Rewarding Career as an Entry-Level Case Worker About The Role Calling all compassionate and caring individuals! We...
Apply For This JobDescription: Come work for the Bucks IU! A great opportunity to be part of a collaborative work environment with excellent...
Apply For This JobWe’re NOW HIRING for enthusiastic, self-motivated individuals with positive attitudes for Full time Talent Acquisition Advisor. Talent Acquisition Advisors are...
Apply For This JobJob Description What you will do as a Talent Acquisition Associate Prepare and assist with New Hire OrientationAssist new hires...
Apply For This JobJob Details Full-timeEstimated: $57,000 – $80,000 a year1 hour ago Benefits Unlimited paid time off Dental insurance Health insurance 401(k)...
Apply For This Job