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Job Details
Full-time$120,000 – $140,000 a year3 hours ago
Qualifications
- Avaya
- Computer networking
- Linux
- LAN
- Bachelor’s degree
Full Job Description
ABOUT YOU:
The Automation Engineer is primarily responsible for the implementation, configuration, and support of Avaya Automation products. Specifically, Avaya Experience Portal, Proactive Outreach Manager, Callback Assist, and Dynamic Self Service.
Responsibilities:
- Participating in project kickoffs, status meetings, and cutovers as a product SME.
- Assist in creating and maintaining deliverables (drawings, spreadsheets, documentation)
- Participating in planning implementation and upgrade activities with Project Management.
- Remotely accessing customer sites.
- Designing, implementing, and maintaining Avaya Automation products.
- Assist with various administrative deployment activities (OVA Deploys, Security Certificates)
- Participate in after-hours cutover activities.
- Performing Moves/Adds/Changes.
- Provide knowledge transfers for system users.
- Provide troubleshooting assistance or guidance for Day 2 support team if escalated to.
- Assist in Pre-Sales discussions regarding best practices and how to meet customer requirements.
- Participate in mutually agreed upon cross training opportunities.
- Perform other related duties as directed by management.
Qualifications:
Preferred Certifications
- Avaya Experience Portal with Proactive Outreach Manager
Relevant Experience
- Experience integrating with SMS gateways.
- Experience implementing and supporting speech software such as Nuance & LumenVox.
- Experience implementing or supporting the following Avaya products.
- Proactive Outreach Manager
- Familiarity with command line and Linux operating systems.
Job Type: Full-time
Pay: $120,000.00 – $140,000.00 per year
Schedule:
Ability to commute/relocate:
- Pensyls Mill, PA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Computer networking: 1 year (Preferred)
- LAN: 1 year (Preferred)
Security clearance:
Work Location: Multiple Locations
