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About Fusion Transport
Delivering Next-Generation Logistics Solutions
Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing.
Our freight brokerage business is growing rapidly (operating under the well-established Am Trans brand) and looking for experienced brokers to join our team. Our integrated 3PL business allows brokers to leverage other parts of the business as selling points in ways that traditional brokers can’t, making it easier to build relationships and sell to clients.
From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution!
The Evening Operations Manager leads a team responsible for multi-modal operational activities ensuring effectiveness and efficiency throughout the entire process. Ensures team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. Measures, monitors, and communicates results. Manages performance and supports employee growth and development. Has significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. May supervise a combination of individual contributors and/or other operations leaders.
***Shift will be 4pm to 12am or 8:00pm to 4am
Leadership and Talent Management:
- Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved
- Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. Understand development needs and create opportunities for experiences that support development needs
- Clearly communicate operations objectives and team/individual performance metrics
- Cascade communications on office, divisional and organizational initiatives to ensure employee’s understanding and alignment
- Develop a close and constructive working relationship with key customers to align on the strategic services roadmap
- Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail
Business and Execution Management/Operations Leadership:
- Responsible for ensuring execution strategy is in line with business objectives
- Align resources to support efficiency and effectiveness goals.
- Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs
- Continuously evaluate processes for efficiency and effectiveness.
- Work with peers and leadership to develop and implement operational strategies that deliver quality and where possible, remove friction and waste
- Monitor team productivity and quality results and adjust as needed
- Ensure service delivery standards are being achieved
- Review KPI’s to identify opportunities to maximize or improve operational performance
- Ensure employee compliance to standard operating procedures and company policies
- Develop and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes
- Remain current on business needs and changes and customer and/or carrier expectations.
- Partner on business development opportunities, problem resolution and work together on continuous improvement.
- Ensure operations teams are well-informed of business expectations and well-positioned to deliver. Serve as an operations subject matter expert.
- Contribute to and/or participate in customer facing initiatives; business reviews and continuous improvement initiatives as needed
- Monitor and improve customer profitability
- Provide operations solutions/development for the customer as their needs change
Required Qualifications:
- High School Diploma or GED
- Minimum 5 years of commercial, capacity, or operations experience
- Minimum 2 years of direct or indirect leading experience
- Bachelor’s Degree
- Customer satisfaction results
- Service Performance KPI results
- Knowledge of emerging technology and trends
- Proficient in Microsoft Office Suite of programs
- Solid written and verbal communication skills with the ability to communicate an inspiring vision and engage and motivate a team to perform at their best
What we Offer:
- Medical, Dental and Vision Insurance
- Paid holidays
- Paid time off (PTO)
- 401(k) with 4% company matching
- Competitive base salary and is simple, easy to understand
- Career growth opportunities
- Collaborative & committed team environment
- Remote and Hybrid Opportunities
- High Commission Structure
Job Type: Full-time
Pay: $65,000.00 – $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: Hybrid remote in Oakbrook Terrace, IL 60181
