Gap Inc Hiring for Learning & Development Knowledge Specialist (Walk Me) at Remote Full Time

The L&D Specialist will will be responsible for developing and excuting WalkMe technology across the organization and supporting Salesforce Knowledge Management. This person will work cross-functionally with key stakeholders across the organization to execute a holistic strategy based on value and impact with a strong focus on the user experience. Responsible for the efficiency and effectiveness of systems and processes, productivity, data integrity, process consistency, documentation and training for both WalkMe and Saleforce Knowledge Management. Knowledge management and WalkMe experience is required.
What You’ll Do

• Understand strategic cascading objectives and assessing the correlated digital adoption challenges at the user behavior level
• Partner with Business Owners and Business Analysts to continually measure and evaluate solution impact developed against KPIs set forth by the business
• Analyze efficiency of Digital Adoption Programming operational model and recommend/implement adjustments to continually support and scale both WalkMe and Knowledge Management Programs
• Support Knowledgement by ensuring all relevant Customer Contact Center (CCC) business information is available for immediate query

Who You Are

• Be customer curious; you are curious by nature and have a a natural ability to learn new technologies, constantly seeking out knowledge and always look for ways to improve processes
• Try fast, learn fast and think big; you thrive working in a fast-paced and ever-evolving environment deadline-driven environment and can multitask/prioritize workload of competing priorities
• Create with audacity; you take smart risks, seek out new ideas and have the ability to prioritize and pivot based on data and value added back to the business
• Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
• Strong organizational skills with a high attention to detail
• Excellent written, verbal and presentation skills to present findings and recommendations to stakeholders
• WalkMe and Salesforce Knowldege Management experience required
• Proficiency in Microsoft Word, Excel and PowerPoint is a must; HTML, CSS, and/or JavaScript experience is an advantage

Benefits At Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

*

• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Job Type: Full-time

Pay: $50,000.00 – $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

Experience:

• Microsoft Powerpoint: 1 year (Preferred)
• WalkMe: 1 year (Required)
• Knowledge Management: 1 year (Required)

Work Location: Remote