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Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Interim Top Secret
Clearance Level Must Be Able to Obtain:
Top Secret
Suitability:
No Suitability Required
Public Trust/Other Required:
Job Family:
IT Quality Assurance
Job Description:
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on a Quality Assurance Manager to support our State Department customer in the Washington DC Capitol Region. The location is Washington, DC. Some telecommuting is supported.
At GDIT, people are our differentiator. In this role, a typical day will include:
- Develops, modifies, applies, and maintains standards for IT Support delivery processes and procedures, and procedures
- Conducts evaluation of support procedures and activities including requirements, documentation, integration, test, verification, and validation
- Defines appropriate measures to ensure product quality
- Manages quality assurance program including the oversight of quality assurance audits
- Develops overall operating criteria to ensure implementation of IT support delivery procedures to meet SLAs on customer satisfaction, support service levels, outcomes, and quality program according to project, process and contract requirements and objectives
- Ensures that projects and process control documentation are compliant with requirements, objectives and/or contracts
- Reviews support process design, change specifications, and plans against contractual and/or process requirements
- Reviews include applicable specifications, materials, tools, techniques, and methodologies
WHAT YOU’LL NEED:
- Bachelor’s Degree or, High School / GED and 4 years relevant experience
- ITIL v3 Service Operations Intermediate certification desired, or
- ITIL 4 High Velocity certification or the ability to obtain within 90 days of hire
- 8+ years’ experience containing experience in the following areas:
- Project Management, or
- IT Support Operations, or
- IT Service Delivery, or
- Lean Six Sigma, black belt preferred
- Must be able to obtain: Top Secret Clearance
DESIRED:
- Skilled in Microsoft Office software (including MS Project) and data repository software
- Ability to work independently and as a team member under tight deadlines with changing priorities
- Good analytical and problem-solving skills
- Good planning and organizational skills
WHAT GDIT CAN OFFER YOU:
- Full-flex work week
- 401K with company match
- Challenging work that makes a real impact on the world around you
- Diverse, highly collaborative teams
#OpportunityOwned #GDITCareers #GDITLife #WeareGDIT
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
T elecommuting Options:
Some Telecommuting Allowed
Work Location:
USA DC Washington
Additional Work Locations:
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.