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At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all employees. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Senior Manager, Benefits Delivery
POSITION LOCATION
This position is available to residents of Virginia as Richmond, Virginia in-office/hybrid applicants.
Some travel required
YOUR ROLE
Genworth is seeking a Senior Manager, Benefits Delivery to join our team. In this position you will be responsible for overseeing the day-to-day administration of benefits company wide, ensuring understanding of benefits offered. In addition, you will lead the team that manages our core benefit offerings and will be the primary contact for HR, People Managers, and the Total Rewards team. You will also partner with third party benefit administrators to facilitate relationships and ensure accuracy and efficiency in reporting and plan management. This is a managerial position that requires initiative and independent judgment in managing, administering, developing improvements, and coordinating the day-to-day activities of Genworth’s various health insurance programs and voluntary benefits. An employee in this position is responsible for maintaining contacts with vendors providing insurance and benefit related programs. As a Human Resources team member, you’ll help create the culture and employee experience that enables and inspires us to do our best each day in serving our customers, communities, and each other-now and in the future.
What you will be doing
• Manage and support the Benefits Delivery team members to ensure smooth program operations.
• Drive the execution of new benefit programs as determined by the Director of Employee Benefits and the Vice President, Total Rewards including healthcare, savings & retirement, wellbeing, and ancillary benefits.
• Assist in creating and leading ongoing education efforts on Benefit Programs which could include roadshows, webcasts, attending staff meetings, and working with our Training and Development teams to create learning modules or develop class materials.
• Coordinate and assist with the preparation of Requests for Proposals for employee benefit services from development to evaluation of proposals, and through to award.
• Manage relationships and deliverables with external vendors and quickly identify areas of concern to recommend appropriate corrective actions. Ensure assigned vendor compliance with HIPAA, ERISA, ACA and other regulations.
• Work with vendors to understand the cost of benefits, forecast of spend, high claimant reviews and provide recommendations to manage.
• Participate in key surveys, investigate trends and best practices and partner with internal team members and external experts to bring recommendations to leadership.
• Identify opportunities for improvement in the operational delivery of our programs and offerings.
• Identify and implement ways to drive employee awareness and understanding of all benefit programs which includes accurate and clear communication of benefit program information to employees.
• Oversee annual enrollment efforts by supporting team with timing, communications and system testing to ensure a smooth, positive employee experience.
• Work with internal and external legal resources and consultants to ensure programs are legally compliant and oversee all benefit compliance efforts.
• Work with the team to prepare, with appropriate approval, amended plan documents, contracts, SOWs & work orders, etc.
• Establish a Vendor Summit to bring vendors together in partnership to ensure understanding of all programs and determine additional opportunities for further partnership between vendors.
• Support and advise on international benefit programs as needed
• Support Benefit and Fiduciary Investment Committee material creation. May also participate in presentation of materials.
What you bring
• 8-10 years of progressively increasing responsibility related to benefits, and 401(k) plan administration experience to include analysis, plan design and program administration.
• Minimum 5 years’ experience in people management
• Bachelor’s degree preferred but will consider knowledge and work experience in lieu of degree.
• Extensive knowledge of benefits packages, policies, and legislation
• Deep understanding of federal, state and local laws including keeping up to date on future changes
• Deep understanding of benefit compliance requirements
• Certified Benefits Professional (CBP) preferred, but not required
• Ability to communicate and influence across all levels, including strong presentation skills, and one on one interaction with employees and leaders as it relates to their needs or questions on benefits offerings
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long-Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services
