Equipment Requirements
Desktop computer (Laptop can be used as a secondary device)
Multiple Screens (Minimum 2)
Headset with microphone
Internet (Must provide speed)
Quiet “Work Area”
Previous experience in AAA provider or other Roadside Assistance Dispatching is preferred but not required. Candidates should have knowledge and skills in computer usage, including tablets, laptops, smartphones, texting, apps, and other web-based software. Strong written, verbal, and interpersonal communication skills are required.
Job Duties
Receive information via web-based software, digital, and telephone sources and dispatch roadside assistance calls to field service technicians.
Answer multi-line VOIP telephone system from AAA dispatch centers and other roadside assistance partners.
Use cell phones, texting, messaging, and web-based apps to manage calls and communicate with members and technicians.
Prioritize calls based on various criteria and ensure that service calls are handled within established time frames.
Monitor computer screens to maintain awareness of resource availability and current deployment.
Receive emergency road calls from members and enter calls in the system to initiate roadside assistance.
Complete other related administrative and roadside services as assigned.
Available Shifts
Mornings
Days
Mid-Days
Afternoons
Evenings
Weekends
Overnight
Training: An official training class will be conducted, followed by ongoing training.
Please note that this job posting on Indeed is for inquiry purposes only, and an official job application will be required to be invited for an interview.
Requirements
High school diploma or equivalent (Preferred)
1 Year Of Dispatching Experience (Preferred)
1 year of experience with Microsoft Office, including Word and Excel (Preferred)
1 Year Of Customer Service Experience (Preferred)
Proficiency in English (Preferred)
If you’re interested in this position, you may want to apply directly through the employer’s official application process as indicated in the job posting.
Salary: $ 18.00 Per Hour
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