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Join our team at Massie & Company, a CPA firm dedicated to helping construction companies and their stakeholders achieve their goals. If you’re looking for an opportunity to contribute to a growing and dynamic company, explore this role with us!
We are seeking a highly skilled Administrative Assistant to join our team and contribute to our commitment to unparalleled client and employee satisfaction. As part of our functional team, you’ll play a crucial role in supporting day-to-day operational activities, managing special projects, and enhancing administrative processes. If you’re a motivated professional who values trust, teamwork, and productivity, this is the place for you. Your role is essential in continuing our success and fostering a new era of growth atour company
Position Objective
As a successful Administrative Assistant, you will create an exceptional experience for both the professional team and clients, focusing on efficient internal workflows. Your responsibilities include providing administrative support, managing schedules, handling phone calls, organizing appointments, overseeing office supplies, and ensuring overall team productivity. The ideal candidate is personable, confidential, professional, and committed to achieving complete satisfaction, driving people, projects, and processes toward peak efficiency.
Position Specification
Qualifications
Relevant vocational qualifications, certificates, or qualifications in administration, customer service, business management, or business and information technology will be considered.
Knowledge, Skills & Experience (Essential)
Proven administrative experience
Leadership skills
Ability to manage daily details with big-picture thinking
Experience in a corporate or customer service-oriented environment
Computer literacy skills, including Microsoft suite of products
Excellent communication skills
Ability to work individually and as a team
Strong time management skills
Superior organizational and analytical skills
Ability to work effectively under pressure
Knowledge, Skills & Experience (Desirable)
Previous office/administrative management success
Project management experience
Experience developing internal processes and filing systems
Track record of meeting or exceeding project deadlines
Familiarity with Practice CS or Workpapers CS
Experience dealing with relevant government departments in tax, accounting, and audit matters
Competencies Required
Confidentiality
Ability to keep confidential information secure
Proven adherence to professional standards regarding confidential client tax and financial information
Communication
Excellent communication and client service skills
Willingness to accept and provide constructive feedback
Open and honest communication style
Teamwork
Ability to perform as part of a team
Be a team player, offering support and assistance
Always act in the best interest of the team
Problem Solving
Flexible, positive, ‘can do’ attitude
Ability to take ownership and make decisions
Self-Management
Ability to work without supervision
Ability to make decisions and take action
Accountability and responsibility
Planning And Organizing
High-level time management and organizational skills
Ability to manage several activities simultaneously
Technology
Range of IT skills
Proficient in Word, Excel, PowerPoint
Quick adoption of new systems
Learning
Ability to ask for help when needed
Proactive approach to learning
Initiative And Enterprise
Ability to use initiative for continual improvement
Innovative thinking to solve challenges
General
Attention to detail and quality control
Active participation in team meetings
Focus on providing value to clients and each other
Key Performance Measures
Outputs / Key Performance Indicators / Measures / Reports
Reports By Due Date
COB Friday (weekly)
Cost Efficiency
AHR, turnaround time
Production Turnaround Time / Days
WIP data, Productivity of team
Retention Client Happiness
Net promoter score, surveys, retention
Projects # Completed:
Projects completed to deadlines
HR Team Happiness
Team happiness indicator
IT Hours Downtime
Downtime/time
General Responsibilities
Build expert knowledge of company products and services
Research information using available resources to satisfy client inquiries
Build rapport with clients by engaging in an inviting, friendly, and professional manner
Respond quickly and professionally to inquiries regarding appointments, assistance, invoicing, payments, etc.
Maintain daily recordings and log issues and resolutions in an electronic database
Provide support to the Operations Manager and professional team
Maintain and refine internal processes for maximum efficiency and productivity
Plan and orchestrate work to ensure workflow priorities are met
Manage professional and personal scheduling for the team
Perform administrative and office support tasks
Maintain professionalism and strict confidentiality
Organize team communications and plan events
Prioritize, manage, and complete all daily, weekly, and monthly responsibilities related to the role
Tasks List
Provide Support And Administrative Assistance To Assigned Directors/Partners/Managers/Accountants, Including
Maintaining client database
Scheduling annual work
Following up with clients on scope sign-off and payment
Returning client records
Typing letters and reports
Filing documents
Dealing with client tax office correspondence
Making and changing appointments
Fee preparation
Preparing checklists
Reviewing and checking client documents
Logging each job on the electronic workflow system
Collating and preparing work papers
Preparing the first draft of a job budget
Monitoring Work in Progress
Lodgments / Filing
Monitoring workflow
Advising clients on tax registration requirements
Advising on income tax assessments
Printing and binding finalized documents
Incorporating companies and startup information
Attending to corporate secretarial matters
Monitoring tax due dates and advising clients
Managing online portal of information exchange
Reviewing and chasing accounts receivable
Writing and updating systems
Benefits
Competitive salary
Health, Dental, Vision Insurance
401(k) Matching
PTO
Flex time and remote working arrangement
Paternity leave
How to Apply
Please send your resume, letters of recommendation, and references to PO Box 1778 in Battle Ground, WA 98604
Employment Type: Full-Time
