Log In
Sign Up
We are a certified veteran and women-owned organization dedicated to revolutionizing Neurodiagnostics (brainwave monitoring). Our team, spanning across the United States, thrives in a fast-paced, collaborative environment with ample opportunities for growth.
Job Purpose
As a Virtual Clinical Administrative Assistant, you will play a pivotal role in supporting Next Gen Neuro’s Clinical and Finance Operations remotely. Your contributions are integral to our patient care team, involving real-time documentation of patient activities to ensure accurate record-keeping. This customer-centric role requires strong attention to detail, proficiency in data entry, excellent organizational and communication skills, and adeptness with various technologies.
Duties And Responsibilities
Coordinate communication between facility partners and NGN Shift Coordinators and Remote LTM/EEG Analysts.
Schedule patient appointments and act as a liaison between NGN and facility partners.
Maintain accuracy of patient logs and records while ensuring confidentiality.
Assist with administrative tasks within EMR systems, including managing snapboards and billing activities.
Support technologist and physician credentialing tasks.
Complete patient billing activities and ensure services are accurately coded.
Working Conditions
This is a full-time remote position with flexible schedules, including rotating weekends, to accommodate our 24/7 business hours. A HIPAA-compliant work area and reliable cell phone and internet connection are essential.
Qualifications And Requirements
High school diploma or equivalent with at least 2 years’ experience in clinical/healthcare record-keeping.
Certification in medical assisting (CMA) is preferred.
Proficiency in Windows Operating System and Microsoft Office Suite.
Typing speed >45 words per minute (WPM), >60 WPM preferred.
Strong organizational skills with the ability to prioritize tasks effectively.
Excellent communication skills and ability to handle challenging customer interactions.
Benefits
401(k) 2% match
Bereavement leave
Cell phone reimbursement
Dental insurance
Flexible spending account
Health insurance
Life insurance
On-the-job training
Paid time off
Vision insurance
Volunteer time off
Application Questions
Do you have experience scheduling appointments and managing patient records? If yes, which platforms have you used?
How do you prioritize tasks to meet required deadlines in a fast-paced environment?
Can you share an example demonstrating your attention to detail and accuracy in your work?
How do you handle challenging customer interactions to ensure a positive experience?
Experience
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Electronic medical record (EMR): 1 year (Preferred)
Work Location: Remote
Employment Type: Full-Time
