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Full Job Description
Job Summary
The HR Generalist is responsible for benefits administration, case management of claims processing, and assisting in maintaining the HRIS system as it pertains to Human Resources. Additional duties will include assisting with recruiting and new hire orientation efforts, training, HR-sponsored event planning, and creating social media content for maintaining the company’s social media presence.
Job Responsibilities
Analyze, solve, and prevent errors
Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate Human Resources staff
Assist in the creation and maintenance of various reports and Human Resources databases
Assist in Human Resources recruitment efforts
Assist with functionality improvement
Assist with audit preparation
Assist with the claims process for all employees
Backup for Human Resources front desk and HR manager as needed
Compile data for HR reporting
Conduct market and cost analyses research as it relates to the Human Resources department
Create, maintain, and assist with the retention of training documentation by working with the director of learning and development
Create and maintain media content for social media sites to include maintaining social media presence for the company
Event coordination to include planning and execution of events including training seminars and meetings
Lead and support annual open enrollment and ongoing process as needed
Maintain files and maintenance of files as requested
Maintains company organization charts and the employee directory within the HRIS system and various spreadsheets
Maintains compliance with federal, state, and local employment and benefits laws and regulations
Maintain training documentation to include set up and coordination of training events
Manage and maintain employment verifications
Maintain system security and data integrity
Participates in staff meetings and attends other meetings and seminars as required
Participates in developing department goals, objectives, and systems
Perform employee profile setup and configuration in various Human Resources systems
Performs benefits administration, including claims resolution, change reporting, approving invoices for payment, and communicating benefits information to employees
Provide a full range of systems administration support and end-user training
Recommends new approaches to assist in continually improving the efficiency of the department and services performed
Education & Experience
Three (3) or more years of experience within an HR role to include benefits, claims, recruiting, HRIS, and analyst experience; most recent HR experience should be within 6 months with ADP experience
A High school diploma or GED is required; an advanced degree in business, Human Resources, or a related field is preferred; extensive experience may be considered in lieu of education
Attention to detail and problem-solving skills
English proficiency
Excellent interpersonal skills
Requires proficiency with HRIS/HRM system software including ADP
Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
Understanding of applicable Human Resources and benefit laws
Required Licensure & Certifications
Requires an active and valid Texas driver’s license
Required Skills & Abilities
Ability to communicate benefit programs to a general audience.
Ability to maintain confidentiality in all matters and areas of the organization.
Ability to manage multiple demands simultaneously while maintaining high service standards.
Ability to understand and execute complex oral and written instructions
Ability to work independently with minimal or no guidance
Excellent written and verbal communication skills
Interpersonal skills including self-awareness and the ability to deal professionally with others and always make professional judgments
Must be service-oriented and customer-centric to all internal and external customers
Must be a team player and support the Human Resources Department.
Proven ability to troubleshoot, test resolutions, and escalate common Human Resources related issues
Proven analytical and problem-solving skills
Strong communication, organizational, analytical, time management, problem-solving, and planning skills
Working Hours
Work hours will be assigned based on business needs however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. By request from the Human Resources manager or vice president, work hours may include irregular hours to assist in completing special tasks
Out-of-region travel may be required to attend training, seminars, or recruiting events
Work will be performed in the office
Special Projects
Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
Completion of other duties as assigned by the Human Resources department manager as it relates to the program and position
Behavioral Competencies
Time Management
The candidate is comfortable with goal setting and working in a team setting
Excellent time management skills and ability to multi-task and prioritize work
Teamwork
The candidate is comfortable working in a team setting and is self-motivated to complete work-related tasks and solve problems, is reliable, is customer service oriented, and intrinsically driven to collaborate with a team to achieve the overall Human Resources department visions and goals
Candidate should be comfortable working autonomously while serving as a cohesive HR team member while always maintaining professionalism
The candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations regarding appropriate resolutions to a wide range of HR-related scenarios
Listening
Candidate must be able to understand and act upon verbal direction or explanation
Resourcefulness
The candidate will not hesitate to share creative or innovative ideas that will yield efficiency or provide resolution to needs or problems.
The candidate will be proactive, working cross-functionally as needed to provide answers and solutions
Essential Job-Related Physical & Mental Requirements
Physical:
Ability to ascend and descend stairs
Ability to bend, twist, kneel, stoop, and or reach for items
Ability to detect and write effectively
Ability to handle objects
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Ability to hear with or without aid
Ability to move around within an office setting and or other locations as needed
Ability to operate office equipment
Ability to push, pull, and or squat
Ability to remain in a stationary position for long periods
Ability to transport, adjust, and or move items up to 50 lbs
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Mental:
Ability to accept constructive criticism
Ability to anticipate needs
Ability to cultivate a positive working environment
Ability to express self clearly and effectively, orally and in writing, and use ethical and professional judgment
Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public including providing professional, prompt, responsive, efficient, and courteous customer service and assistance
Ability to maintain regular attendance
Ability to meet deadlines
Ability to be professional and use professional judgment 100% of the time
Ability to multi-task and plan time efficiently 100% of the time
Ability to perform job description and duties with minor supervision
Ability to reason and analyze effectively
Ability to solve practical problems as it relates to the position
Ability to understand, communicate, and comprehend information in English
Ability to work professionally with others 100% of the time
Required to pass and maintain all mandatory training
Requires the ability to work collaboratively in a team setting
Requires the ability to treat everyone professionally with courtesy, decency, and respect
Worksite Environmental Conditions
Ability to work alone
Ability to work closely with others
Ability to work long and or irregular hours
Potential exposure to tobacco products
May be exposed to excessive noises
May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
May be subjected to exposure to fumes, dust, gases, and or chemicals
May be subjected to water and or liquids
Travel by motor vehicle, van, bus, or plane
We are an equal-opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.
