Global Healthcare Accreditation Hiring for Medical Travel + Healthcare Surveyor (Contract Work as Needed) Job at Remote Full Time

THE POSITION IS FOR CONTRACT WORK AS NEEDED. THIS IS NOT A POSITION THAT GUARANTEES REGULAR OR FREQUENT WORK; THOUGH THAT NEED WILL GROW WITH TIME. PLEASE REALIZE THAT YOU ARE NOT APPLYING FOR A FULL-TIME POSITION.

Overview

GHA Surveyors conduct surveys as assigned by central office. Surveyors apply analytical skills to determine a health care organization’s degree of compliance with applicable standards. Engage health care organization and international or global services staff in order to assess compliance and to identify opportunities for improving compliance with GHA standards. Prepares exit interview comments to summarize survey. Effectively communicates this information during exit interview in a constructive and encouraging manner. Also completes survey scoring sheets and submits to central office for aggregation and finalization of survey report. Responds to any questions regarding survey as report is being prepared.

Major Duties and Responsibilities:

• Conducts a thorough evaluation of organizations that meet accreditation/ certification eligibility criteria on-site or remotely. Reviews and evaluates pre-survey information and completes all pre-survey tasks, including participation in pre-survey phone calls, review of survey agenda and interviews, selection of medical travel patient records as appropriate, and review of organizational policies, protocols and documents as assigned.
• During survey, whether remote or onsite, interviews staff and patients to determine organizations’ level of compliance with standards and scores survey tools as appropriate. Follows GHA Scoring Methodology and rules.
• Participates in any necessary discussion with fellow survey team members to integrate findings and prepare for exit conference.
• Documents findings and observations in clear, succinct and proper English, providing evidence as necessary to support conclusions and scoring of measurable elements.
• Represents GHA in professional manner, always explaining the intent of the standards as necessary during a survey, and in a constructive manner and sharing examples of best practices as appropriate and relevant. Offers appropriate consultative advice to assist organizations to improve.
• Timely documents scoring sheets and survey findings in complete and accurate manner and responds to any central office follow up within a quick timeframe.
• Follows GHA policies regarding submission of invoices and reimbursement
• Submits survey instrument on quality of survey in timely manner.
• Participates in training and special assignments.

Team Leader Role

Each survey has a Lead Surveyor, assigned by central office, with the following responsibilities:

1. Communicates with the client organization onsite regarding the need for agenda revisions or to clarify any questions. Takes the lead during the opening and closing session in introducing the GHA team and survey conclusions.

2. Communicates with GHA central office if there is a need for clarification or immediate action.

3. Reviews and discusses findings and recommendations with fellow survey team members prior to submitting the survey report to the GHA central office.

Qualifications

For clinical Surveyors:

• Bachelor of Science in Nursing (BScN, BSN) or equivalent
• Doctor of Medicine (M.D.), Bachelor of Medicine, Bachelor of Surgery (MBBS) or doctorate in Dental Surgery (DDS) or equivalent
• Five years of recent experience, including 3 years of direct clinical experience in the appropriate health care setting(s), and 2 years of senior management experience. Recent experience as a consultant to health care organizations may be considered.
• International Health care experience is preferred.

For Medical Travel Surveyors

• Bachelor of Arts in Business, Marketing or related Field
• Five years of recent experience, including three years of direct engagement in medical travel, preferably in a global/international patient services department, or as a facilitator, insurer of global benefits or equivalent.

Interpersonal, Interviewing and Problem Solving Skills

• Familiarity and respect for multicultural customs and sensitivity to them
• Responsive to both nonverbal and verbal communication
• Ability to elicit information through sensitive, and appropriate open ended questions
• Professional appearance and demeanor

Other Requirements

• May be required to work weekends and various hours to accompany differing time zones for remote surveys and travel internationally for onsite surveys.

The Global Healthcare Accreditation® (GHA) Program is a dynamic and innovative accreditation body with specialized foci in medical and wellness travel, safety, and well-being. Founded in September of 2016, GHA’s initial purpose as an independent accrediting body centered on improving the patient experience for medical travelers and supporting healthcare providers in validating quality, increasing visibility, and implementing a sustainable business model for medical travel. Since then, GHA pioneers a variety of programs covering the entire spectrum of the care continuum and offers certification and accreditation for stakeholders in all aspects of health and well-being, including healthcare, hospitality and businesses.

GHA’s international standards for medical travel (accredited by ISQUA) and professional norms have been developed in consultation with leading global experts in the industries it represents, including health providers, insurers, and employers committed to establishing best practices.

GHA conducts both onsite and remote surveys for its healthcare clients.

Job Types: Part-time, Contract, Per diem

Pay: $75.00 – $150.00 per hour

Physical Setting:

• Office

Schedule:

• Weekend availability

COVID-19 considerations:
Some travel may be required and GHA follows all regulatory recommendations regarding travel safety.

Application Question(s):

• Have you performed virtual and/or on-site certification or accreditation surveyor/reviewer work before? If so how many years experience do you have?
• Have you traveled internationally for business before? If so please explain the type of work you performed on behalf of your employer while traveling, the length of the trips, and the style of work performed (such as consultative, team planning, survey review, etc.)
• What is your experience with the business of medical travel, wellness travel, or other types of healthcare or well-being business that you believe is relevant experience for this position?

Education:

• Bachelor’s (Required)

Experience:

• application or utilization review: 1 year (Preferred)
• Medical travel or healthcare management: 3 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• passport (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote