Michigan ENT & Allergy Specialists Hiring for Patient Services Representative Job at Holland, MI Full Time

Job description

ENT Patient Service Representative

JOB DESCRIPTION

BASIC JOB PURPOSE: Assists with direct client services in assigned department.

SUPERVISION RECEIVED: Reports directly to the Clerical Department Manager.

SUPERVISION EXERCISED: None.

TYPICAL PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

TYPICAL WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Employee must be willing and able to travel to other office locations as staffing demands.

EXAMPLES OF DUTIES: (This list is not all inclusive.)

· Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.

· Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.

· Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

· Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.

· When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

· Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

· Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

· Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.

· Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.

· Verifies method of payment for service (Medicare, private insurance, private payee, etc.) and collects data and/or payment as appropriate.

· Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.

· Attends scheduled department staff meetings.

· Performs other duties as may be required

PERFORMANCE REQUIREMENTS

Knowledge, Skills and Abilities:

Application and intermediate knowledge of office practices and procedures. Intermediate computer skills. Effective phone etiquette skills. Must be able to communicate effectively in both written and verbal form. Must maintain confidentiality of work related information and materials. Must establish and maintain effective working relationships. Excellent customer service skills.

Education:

High school diploma or equivalent.

Job Type: Full-time

Pay: $16.00 – $19.00 per hour

Job Types: Full-time, Part-time

Pay: $16.00 – $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location