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Job Description Summary : The Paramedic Lead is responsible for ensuring smooth day-to-day operations by facilitating communication between field staff and leadership, monitoring system status and making time-critical decisions, reporting daily issues and achievements to leadership, acting as a role model to field employees, and providing coaching opportunities when standards are not upheld. | Job Description :
ESSENTIAL FUNCTIONS/DUTIES
* Perform the required daily functions of a Paramedic Basic and be readily available to assist field personnel.
* Monitor, communicate with, and support field staff in their tasks and objectives.
* Assess each call situation to determine best course of action and make or approve all medical decisions of the unit.
* Act as a liaison between field staff, management, communications centers, healthcare facilities, and patient families.
* Work collaboratively with all allied health and public safety personnel to ensure excellent customer service and the best possible patient care.
* Ensure appropriate system status management goals are being upheld by monitoring system status and engaging directly with the communications center to pre-assign, reassign, and divert crews to provide optimal efficiency during calls.
* Ensure that all in-service units are in a serviceable condition and oversee proper/timely deployment of field staff. Monitor building, unit, and operations sites for cleanliness.
* Keep thorough and complete records of all issued equipment and be accountable for its return at the end of employee shifts.
* Assist road crews and supervisory staff with proper Patient Care Report (PCR) transmission.
* Ensure that staff is adhering to GMR protocols and properly resolve/escalate issues to the appropriate personnel.
* Promptly report and escalate any workplace injuries, vehicle incidents, and damage to property or equipment.
* Comply with all company policies and local, state, and federal employment laws while providing patient care according to clinical protocols and safety requirements.
* Perform other duties as assigned.
QUALIFICATIONS
Experience:
* Minimum 2 years of Paramedic experience.
* Some leadership experience preferred.
Education:
* High School Diploma or equivalent (GED).
* Some advanced education preferred.
Skills:
* Strong leadership and decision-making skills.
* Strong listening and comprehension skills.
* Ability to adapt to quickly evolving situations.
* Effective oral and written communication skills.
Credentials/Licenses:
* State Paramedic Certification.
* State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
* Ambulance Driver’s License.
* BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
* Day, night, weekend, and holiday shifts with extended workdays.
* Long periods inside the ambulance.
* May work indoors or outdoors with exposure to weather.
* Routine exposure to moderate noise levels.
* May periodically work in poorly lit environments in a moving vehicle.
Physical Demands:
* Moderate to extended amounts of sitting, standing, walking, pushing, pulling, bending, squatting, kneeling, twisting, carrying, and climbing.
* Routine lifting of more than 200 lbs. with assistance.
* Visual identification of color-coded items.
* Must be able to wear a face mask or respirator with proper fit for extended periods when required.
Mental Requirements:
* Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Fatigue, high pressure, exposure to stressful situations.
* Compassion and empathy.
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
* Patient Care – We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
* One Team – We respect each other and achieve together what no individual can alone.
* Innovation – We are driven to develop solutions that inspire progress.
* Vigilance – We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
* Ownership – We are accountable for what we do and take pride in how we do it.
* Citizenship – We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS
Reports to: Field Operations Supervisor, Operations Manager
Interrelationships: EMTs, Paramedics, FTOs, Supervisors, Managers, Dispatch, Fleet.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.
EOE including Veterans and Disabled
