GM Financial Hiring For Account Manager at Columbia, SC, United States Full Time

Job Description

Overview:

The GM Financial Account Manager – Protection continuously strengthens current dealer relationships and improves Finance & Insurance (F&I) contract count through consistent, approved account development/management activities. This team member will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. This team member`s overall responsibility will be to deliver the value proposition as an F&I expert and trusted advisor to generate ancillary contracts through product knowledge, industry knowledge, and training demonstrations.
Responsibilities:


JOB DUTIES

• In-dealership one-on-one training and menu selling demonstrations
• Model GM Financial F&I sales process with dealer and customers for training purposes
• Maintain effective communication with dealers and appropriate internal partners
• Develop business plans to align with corporate goals
• Achieve key field performance criteria
• Utilize the Account Development Specialist (ADS) support team to maximize dealer performance, providing upfront expectations and ongoing communication
• Participate in new account acquisition process activities
• Present relevant information in dealership meetings and group trainings
• Administer F&I core competency evaluations
• Demonstrate best practices of available reporting tools and dealer-facing systems
• Communicate updates and opportunities using the internal CRM system and directly to Regional Sales Manager
• Analyze dealer-specific data using reporting tools and take appropriate action
• Work to resolve dealership issues related to billing, systems, contracts in transit, etc
• Identify and resolve dealer issues presenting excessive risk to GM Financial
• Perform other duties as assigned
• Conform with all company policies and procedures

REPORTING RELATIONSHIP

Regional Sales Manager – Protection
Qualifications:


Knowledge

• Knowledge of dealership operations and Finance & Insurance required
• Working knowledge of Salesforce.com preferred

Skills

• Strong interpersonal and people skills
• Must possess the ability to make consistent quality decisions
• Ability to meet with senior level managers
• Must be self-motivated and able to work independently
• Able to meet deadlines and establish objectives
• Excellent verbal, written communication, and presentation skills

Education

• Bachelor’s Degree strongly preferred, or extensive relevant experience preferred

Experience

• In-dealership F&I experience strongly preferred
• A proven track record of quality sales performance and client satisfaction; B2B preferred

Working Conditions

• Overnight travel required within multi-state territory
• Willingness to relocate upon territory assignment and ongoing mobility
• Responding to dealer communications outside of normal business hours

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