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Job Description
At Great Wolf, the Director of Human Resources is responsible for human resources strategy and execution as it relates to our most important asset – our Pack. In this role you will be a business partner with lodge and corporate leadership to ensure the HR function helps drive success and supports successful execution of Great Wolf Lodge business goals.
Essential Duties & Responsibilities
Acts as a strategic HR business partner for Lodge leadership as well as Corporate in driving overall business success.
Analyzes data to create and update Talent Acquisition Strategy on quarterly basis. Provides ongoing guidance to the HR Team in day to day recruiting. Offers oversight to recruitment of leadership positions.
Executes full scope of performance management including goal setting, coaching, performance management, investigations and execution of performance appraisal process.
Oversees training to effectively onboard new Pack and new leaders. Ensures the execution and completion of required training throughout the lodge and ensure that we are in legal compliance with state and local regulations.
Leads Pack & Leadership development efforts on property, including: Key Talent Program (KTP), Management Development Program (MDP), Intern Program, Supervisor Readiness Training, as well as ongoing leadership development efforts and succession planning.
Provides oversight to leave administration, payroll, investigations and data analysis.
Partners with Lodge Leaders to launch Pack Member engagement survey (eNPS) and action planning process. Ensures activation of engagement plans based on results to drive improvement in Pack Member engagement.
Communicates information and ideas clearly, confidently and effectively.
Provides coaching and performance feedback to Pack Members and leaders on a regular basis and partners with the GM and RHRD on leadership performance management.
Assist in building bridges between departments, leaders and Pack Members across the lodge
Demonstrates a working knowledge of federal and state employment law as it pertains to workers compensation, payroll, hiring, termination and other employment related matters.
Able to assess and prioritize staffing needs and drive strategy to improve staffing levels.
Effectively uses systems and technology within HR function and supports administrative function as needed.
Champions Open Enrollment process and possesses basic benefits knowledge.
Oversight to lodge annual merit and tenure compensation processes. Ability to analyze local market trends and conduct wage analysis.
Maintains confidentiality and protects operations by keeping human resource information confidential
Basic Qualifications & Skills
Bachelor’s Degree in Human Resources, Business or related or equivalent experience
Minimum of 5 years of progressive experience as HR Business Partner
Demonstrated proficiency in Microsoft Office suite and HRIS
Strong problem solving and organizational skills
Attention to detail
Enthusiastic and positive energy
Multi-tasking ability
Successful completion of criminal background check and drug screen
Desired Qualifications & Traits
Previous experience in hotel/resort/theme park industry
Human Resources certification or other specialized training
Experience utilizing HR Technology
Physical Requirements
Able to lift up to 20 lbs.
Able to bend, stretch, and twist
Able to stand or sit for long periods of time
About Great Wolf:
Join our Pack! Across North America, our Pack numbers in the thousands, and we are growing as we expand our paw print – adding new lodges each year. Driven by our purpose to Bring Joy to Families, Great Wolf Pack Members act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day. Great Wolf Lodge is a fun, safe and family oriented environment where Pack Members have opportunities to improve every day and grow along with us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Great Wolf Lodge will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
