Gulf States Toyota, Inc Hiring for Manager, Training, Parts & Service Operations Job at Houston, TX Full Time

LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

JOB SUMMARY

The Manager, Training, Parts and Service Operations supports the GST Field Team, internal Fixed Operations associates, key Toyota Motor North America (TMNA) Fixed Operations associates, affiliated companies (GSFS), and other essential external partners.

The Manager, Training, Parts and Service Operations will coordinate communication between Field operations and multiple departments within GST. This position will serve as the internal point of contact for Fixed Operations and the field. In addition, the Manager, Training, Parts and Service Operations, will integrate and prioritize key business growth initiatives such as future development of reporting, Toyota Express Maintenance sustainment, fixed operations-related contests and incentives, marketing communications, and TCMC resource deployment.

ESSENTIAL FUNCTIONS

• Act as primary contact between DSPMs and Fixed Operations department
• Assist with Service and Parts business analytics to track performance and identify business opportunities
• Integrate with internal and external business partners to continuously enhance, update and communicate fixed operations-related reporting
• Assist with design of, tracking/reporting of, and communication of fixed operations-related contests and incentives, including coordinating processing of payouts and dealer credits/debits
• Responsible for the oversight of the ST360 reporting system, including identifying and coordinating resolution of issues, system enhancements, and being primary contact with Summit/OEC
• Coordinate and assist field team with in-dealership focus initiatives (including dealer visits as needed)
• Deploy Toyota Complete Maintenance Care resources in the five state area and take the lead on direct communication with TCMC representative
• Partner with field team and fixed operations team to appropriately prioritize focus and drive GST key performance indicators
• Ensures ongoing adoption and success of Toyota Express Maintenance, through the co-development of a sustainment plan and ongoing support
• Coordinate with Marketing, Fixed Operations, Parts Health & Support, PDC and other key departments to develop monthly recommendations on ABM slides for Fixed Operations representation
• Act as key liaison with TMNA and other potential business partners to help discover, review, and implement technology-related systems/resources
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more employees. Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS

Education and Experience requirements:

Requires a bachelor’s degree with 5-8 years of relevant experience with an OEM or in a related area, or an equivalent combination of education and experience. Retail dealership experience preferred.

• Demonstrated leadership, teambuilding, planning, and coordinating skills
• Possess excellent analytical ability
• Is customer and dealer focused; assist dealers to satisfy customer demands
• Is able to promote, coordinate, and support change
• Is able to communicate effectively – orally and in writing, and be a self-starter
• Demonstrate excellent knowledge of computer software: Word, Excel and Power Point

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

None.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels. Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

• Legally authorized to work in the United States, without Sponsorship.

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