Gulfside Healthcare Services Hiring for First Impressions & Telecommunications Specialist Job at Land O’ Lakes, FL Full Time

JOB TITLE: First Impressions & Telecommunications SpecialistLOCATION: Corporate Resource Center, 2061 Collier Parkway, Land O Lakes, FL 34639HOURS: Monday – Friday, 10:00 AM to 2:00 PM POSITION SUMMARY:The First Impressions & Telecommunications Specialist is a part-time, mid-day position, reporting daily from 10:00am to 2:00pm, but also having the flexibility to cover the full time First Impressions & Telecommunications Specialist when on PTO, or when the need arises. Advance notice of this need will be given. This is a high visibility position that is the first point of contact for all incoming calls to the organization and corporate office visitors. This position requires the utmost discretion and confidentiality, have the ability to interact with staff members of all levels, and remain diplomatic, proactive, resourceful, and efficient at all times.

EDUCATION AND QUALIFICATIONS:

• High School Diploma or GED required
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Minimum of 2 years’ experience in a Receptionist position with a mid to large sized organization.

ESSENTIAL JOB RESPONSIBILITIES:

• Mid-day shift daily from 10:00am to 2:00pm, with the flexibility to cover the shift of the First Impressions & Telecommunications Specialist when the need arises (PTO, meetings, etc.). Prior notice will be given with regards to scheduling needs.
• Work with the First Impressions & Telecommunications Specialist to manage the operator console that receives approximately 200-250 calls per day.
• Responsible for covering the First Impressions & Telecommunications Specialist’s lunch daily, as well as any needed breaks.
• Manage incoming calls that are often complex and require patience and professionalism at all times.
• Work with the First Impressions & Telecommunications Specialist to ensure that any issues brought to the forefront by a caregiver or patient get properly communicated so that we can address, manage, and take care of any concerns.
• Responsible for monitoring the front door, which is locked at all times. There is an intercom system. Screen the individuals you don’t know before allowing them to enter the building.
• Monitor visitor access ensuring that all visitors have a Visitor badge and have signed in/out.
• Represent the Mission, Vision, and goals of the organization.
• Other duties as assigned.