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Class Summary Job Description The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.
Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications officers are a lifeline to first responders and the community.
The grade for this position is B22(2).
Salary
$46,021 with possible incentives up to:
$47,402 (includes 3% pay incentive for an associates degree)
$48,782 (includes 6% pay incentive for a bachelor’s degree)
- $4,600 hiring incentive for new hires**
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
- High School Diploma, or G.E.D.;
- Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification;
- Two years’ experience in a fast-paced business customer service or telecommunications environment.
- Must be able to work rotating shifts, nights, holidays and weekends.
- A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations.
- A job simulation skills test will be administered to determine eligibility; and
- Successful completion of both phases of the hiring process
For information related to position specific Essential Duties, Knowledge and Skills and Physical requirements, click here.
For more information about the police hiring process and standards click here.
NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.
Additional Information
Department of Public Safety
The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area. The Department has an authorized strength of 930 sworn officers, 129 Communications Officers, and 167 civilian employees with the responsibility of providing law enforcement services to approximately 900,000 residents within an area of 436 square miles.
For more information about this department, click here.
About Gwinnett County
Welcome to Gwinnett County — one of America’s fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county’s population in 2022 was about 983,656 and we’ve only continued to grow.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett’s infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners. To implement the Board’s policy directives, the County Administrator uses a management team consisting of his immediate staff and 13 department directors. The 13 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
- Hiring Process
- FAQs
