Hagadone Marine Group Hiring for Operations Manager Job at Coeur d’Alene, ID Full Time

Operations Manager for Dry Stack
About us

Hagadone Marine Group is a small business in Coeur d’Alene, ID 83814. We are fun and data-driven.

Our work environment includes:

• Company perks
• Casual work attire

POSITION TITLE: Operations Manager for Dry Stack

LOCATION: Hagadone Marine Center

Key Responsibilities:

• This is a multifaceted position responsible for managing the dry stack.

Major Duties:

• Develop and implement the annual goals and objectives from the General Manager.
• Direct, coordinate, and administer daily activates and operations such as staff schedules, policies, and procedures.
• Monitor boat clouds, docks, and customer waiting areas to ensure the marina process is moving seamlessly.
• Handle customer questions, inquires, comments, suggestions, and complaints with final approval from the General Manager.
• Provide excellent customer service through verbal and non-verbal actions.
• Effectively manage labor and hours; maintain adequate staffing levels for seasonality needs and profitability requirements.
• Recruiting, hiring, and training qualifies marina employees through training protocol provided in SOP.
• Provide leadership, supervision, coaching, and on-going training and development to the team members.
• Produce annual performance reviews and evaluations for the purpose of establishing work performance expectations, creating goals for the following year and communicating progress to the staff.
• Participate in event organization and planning.
• Provide consistent open communications with customers and VP.
• Effectively managing customer service provided by staff to optimize and sustain performance, profitability.
• Ensure all equipment is being used, maintained and cared for properly.
• Manage docks and pad to ensure all materials, staffing and supplies are being maintains.
• Oversee service quality, operational efficiency, customer satisfaction.
• Identify operational performance, productivity, and implement measures to correct deficiencies with the management team.
• Monitor and develop dock team performance and create recognition programs for rewards.
• Prepare a minimum of three quotes for all vendor related repairs to be done at the marina for review by GM.
• Coordinate weekly meetings with Service Manger and GM regarding issues/expenses.
• Keep abreast of industry and market trends, rates, and operational approaches. Regularly analyze information and develop policy and procedure recommendations.
• Attend continues DEP/OSHA training where necessary.
• Maintain Clean Marina Status including application and compliance relations.
• Create schedule for permit renewal including DEP, Department of Agriculture, Storm Drain Assessment, Tank Insurance, Tank Inspection, Annual Dispenser Inspection, Interstitial Testing, Tank Pressure Inspections and any new applications that raise in EPA adaptions.
• Coordinate and approve requests made by Sales and Service so far as moves, displays and maintenance.
• Performs other related duties as required.

Schedule Requirements and Physical Demands:

• Able to work an average of 50 hours a week
• Able to work a variety of shifts, which include weekends, nights, days, and holidays.
• Able to walk and stand on your feet 8 to 10 hours at a time.
• Able to walk on tile, carpet, and up and down stairs.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Supplemental Pay:

• Bonus pay

Education:

• Bachelor’s (Preferred)

Work Location: One location