PG&E Corporation Hiring for Manager, Infrastructure & Operations Job at Fairfield, CA Full Time

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary – We are filling 3 Manager openings, below are their job functions.

Manager, IT Disaster Recovery Program

Manages the design, implementations, and communication of business continuance and disaster recovery plans and processes that ensure the security and integrity of company data, databases, information systems, and technology. Conducts risk analysis to identify critical operations and systems that are core to continued business operations in the event of disruption. Monitors and test plans. Engages during project delivery to ensure that architecture designs meet the Enterprise Architecture references. If references don’t exist, establish them and adopt them as operational standards for acceptance into production environment

Manager, IT Service Management

Manage and report on operational performance and ensure compliance with established OLAs and SLAs. Implementation & enforcement of ITIL best practices and continuous service improvements. Develop process quality controls, monitor process execution and compliance and makes continual improvements where required. Manage Application Support, Change Management and Release Management teams. Evaluate current industry best practices and disciplines to determine value and relevance to IT and business, such as adapting practices to DevSecOps operating models. Provide leadership and strategic direction in the development and execution of IT Service Management processes and tools. Ensure the detection of IT CIs and feed the CMDB to make the content used and useful to other processes such as incident, change, problem, asset, and portfolio management.

Manager, Major Incident

This role is to lead and enforce a structured procedure for a major incident escalation and resolution. IT is a diverse, complex organization and consistent command authority is required to achieve rapid response & remediation. Manages a team of Service Managers who are responsible for identifying and resolving telecommunications, computing, infrastructure, application & service issues. Monitors service problems and reports failures and root causes with remediation plans. Manages the IT business process for PG&E Emergency Response.

This position is hybrid, working from your remote office and your assigned work location based on business need. The a ssigned work location will be within the PG&E Service Territory.

Job Responsibilities

Accountable for negotiating conflicts and ensuring identified issues are resolved.

Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance.

Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.

Collaborates with other teams in the delivery and sharing of concepts to leverage across portfolios

Communicates and champions the infrastructure requirements necessary to execute the IT portfolio

Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assess risks as part of the life cycle analysis of portfolio components.

Continuous monitoring of emerging tools and technologies to assure the most appropriate technology is being proposed and deployed

Develops and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis.

Develops relationship across IT, with the goal of growing meaningful relationships that will facilitate collaborations and communications.

Drives and contributes to the continuous improvement of Infrastructure components, monitoring and processes

Ensures appropriate resources are assigned to each project/program.

Ensures compliance to Standards/regulations and governance processes

Ensures staff has the resources and skills needed to support all projects

Ensures that the project/program outcome reflects the goals of the organization/business.

Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.

Establish comprehensive service level agreements

Establishes Development Plans for Supervisors and staff

Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs

Manages employees, contractors and vendors for the efficient delivery of services Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively

Monitors program results against technical specifications.

Provides and manage operational support and maintenance for systems and applications; may provide 24×7 support

Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses

Provides leadership and motivation to team members

Provides performance feedback and guidance to staff

Typically responsible for a staff of technical resources consisting of Supervisors, professionals, support and/or union positions

Uses various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.

Qualifications

Minimum:
Bachelors Degree in Computer Science or job-related discipline or equivalent experience

Experience in program management, large-scale

Experience in IT-Information Technology, 6 years

Desired:
Masters Degree in job-related discipline or equivalent experience

Utility industry experience, regulated

LSS-Lean Six Sigma Certification

PMI-Project Management Institute PMP-Project Management Professional certification

ITIL-Information Technology Infrastructure Library Practitioner certification

ITIL-Information Technology Infrastructure Library Manager certification