Happy Returns is solving the #1 pain point of e-commerce: returns. We do this by providing a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots.
Happy Returns is a venture-backed startup based in Santa Monica, CA. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!
Position Summary
The Operations Manager will manage the second shift operations, facilities, and people in our 45,000 square foot Blandon, PA warehouse. Reporting to the Site Director the Operations Manager will:
· Oversee the first shift hourly workforce, including 40-60 hub specialists and three supervisors, with this number expected to grow significantly in the coming months
· Facilitate continued rapid growth by creating and executing strategic plans to accommodate increased unit volume and make optimal use of space available
· Continually improve and build upon existing processes by identifying areas of improvement, designing solutions with measurable impacts in mind, and executing such fixes
· Maintain a safe work environment by actively building and reinforcing safety standards at the site
· Recruit, hire, and train a world-class workforce of specialists and supervisors
· Ensure efficient day-to-day operations of the warehouse to meet and exceed target under-the-roof KPI’s
· Collaborate with the senior operations team to develop and streamline warehouse procedures
· Build and maintain an amazing work culture by instilling a team-oriented sense of camaraderie amongst the specialist population and devising reward systems that incentivize great work and collaboration. Our goal is to cement Happy Returns as a top workplace within the PA area.
· You will be the face of the site, so prepared to host partners, customers, and vendors as necessary.
Requirements
We are looking for someone with:
Benefits
Compensation for this position includes competitive pay and equity as well as a comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.
Diversity
We believe we work more productively and our jobs are more enjoyable when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.
Job Type: Full-time
Pay: $90,000.00 – $100,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Education:
Shift availability:
Work Location: One location
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