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Full Job Description
Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai’i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai’i, such as minimally invasive cardiac surgery and total joint replacement.
The Resource Team provides quality, comprehensive patient care in an assigned facility, covering for regular staff members that, for a variety of reasons, are unable to attend to their normal positions. The Resource Team provides clinical and nursing support and encompasses a broad skill set that enables members to float to various areas in the hospital or clinic. Our flexible and dynamic members celebrate the job diversity that comes with working in different health care units, and are committed to delivering the highest quality care to patients and their families.
As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our clinics by facilitating clerical and reception responsibilities and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.
*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*
Location: Straub Medical Center, Honolulu, HI
Work Schedule: Day/Evening – 8 Hours
Work Type: Part Time Regular
FTE: 0.500000
Bargaining Unit: Non-Bargaining
Exempt: No
Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.
Preferred Qualifications: Basic medical terminology. Experience with EPIC. International Classification of Diseases 9th edition (ICD-9) and Current Procedural Terminology (CPT) coding certification.