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Aloha! Welcome to Hawaiian Telcom’s listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii’s consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.
We call the communities we serve home and giving back to these communities is an important part of our culture.
Hawaiian Telcom offers an amazing Mālama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
Job Purpose:
Responsible for the company’s network operations. Functions include: switching, transport, power, and packet installation and maintenance, network surveillance and dispatching, network administration, and network provisioning. Responsibilities may also cover the access and CPE portions of the network. The individual must display a good balance between running operations, managing the workforce, and understanding the team’s role in the company.
Essential Functions:
- Assign and manage workload to ensure that due dates are met
- Monitors the work being performed by direct reports to assure actions being taken are appropriate and effective
- Monitors attendance and performs appraisals as needed for direct-reports, create and manage scheduling and overtime; ensure proper time reporting procedures are followed to properly account for distribution of capital and expense labor
- Manage and maintain a staffing model that utilizes demand and routine work results to determine appropriate staffing levels; track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements
- Development operational plans, programs, and organizational changes to ensure the goals and objectives of the organization are accomplished within the prescribed timeframe and funding parameters
- Manage improvement plans and programs to insure timely implementation of process, support system and/or operational changes; track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements in each category
- Review, pre-field, and order materials for work orders prior to deployment
- Track time, materials and complete all paperwork, as associated with progress reports, completion reports, work order revisions, etc.
- Meet short and long term objectives and commitments as directed
- Perform and document Safety and Quality Inspections and bimonthly Safety Meetings
- Assist engineers, planners and project managers with planning details and cost
- On-call to respond to fiber and copper outages
- Responsible for adherence to and communications of Company Policies, practices and expectations on a timely basis
Education:
Two years of College or Technical School resulting in an Associate’s Degree or equivalent
Certifications, Accreditations, Licenses:
- Must have valid driver’s license
- Must be able to obtain additional security clearances
Relevant Work Experience:
- 3 to 5 years in related field
- Experience in outside plant construction, cable maintenance, field operations, broadband data services, and/or engineering preferred
Special Knowledge, Skills and Abilities:
- Familiar with Hawaiian Telcom facility records, provisioning, outside and inside plant records
- Supervisory experience in a unionized environment
- Knowledge of telecommunications equipment, systems and regulatory requirements
- Knowledge of Hawaiian Telcom’s products and services
Supervisory Responsibility:
This position has one or more employee direct reports
Physical Requirements:
Must be able to lift/carry up to 40 lbs.
We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.
