Health Choice Network Hiring for Network Engineer II Job at Remote Full Time

We’re a family of health centers, supported by a family of Associates.

For over 25 years, Health Choice Network (HCN) has been an employer of choice in South Florida, supporting health centers, patients, and the communities they serve. We are one of the first successful health center-controlled networks and our success is due largely to our Associates and their commitment to advancing our mission to improve the health status of our communities.

Do you want to join an organization that believes in empowering their most precious resource, their Associates? Are you innovative and results driven? HCN is looking for talented, qualified individuals to join our rapidly expanding, first-class team.

Position Summary

This position is primarily responsible for network operation support, service operations, quality control, maximized performance resolution, hardware and software installation and maintain within Service Level Agreements to ensure services and support are being met and delivered in a consistent manner to clients.

Position Responsibilities

• Assist users achieve optimum use of their computer networks by performing needs analysis, procurement support, installation, training, and problem resolution for internal and external customers.

• Analyze users’ needs, recommend appropriate network configurations to meet users’ needs and departmental standards.

• Review LAN/WAN/Wifi/VoIP assessments for member centers and implement necessary changes, adhering to HCN standards and industry best practice.

• Configure, implement and maintain firewalls, switches, virtual private networks, web protocols, and email security.

• Upgrade data network equipment to the latest stable firmware releases.

• Ensuring daily operations of the multi-protocol, multi-vendor network to ensure data network availability.

• Use network management systems to review, monitor, analyze and troubleshoot the operation of data network devices and circuits.

• Perform preventative and fault isolation maintenance on the networks, servers, domains, electronic post offices, and user files.

• Create and execute changes to the data network using industry standard change control practices.

• Document requests clearly and thoroughly through our ticketing systems.

• Work closely with all IT teams to display continuous service and support to member centers.

• Prepare regularly scheduled reports for supervisor.

• Report network operational status by gathering and prioritizing information.

• Keep current on new developments and techniques in information technology.

• Participate in an on-call rotation for afterhours and weekend support.

• Other duties may be assigned.

Skills, Abilities, and Requirements

• Cisco routers, switches, ASAs, WLCs, Firewalls, and other network equipment and overall proficiency with these components.

• Knowledge of Network Printers, Scanners, Ethernet, LAN/WAN, AD, DNS, Microsoft Office Applications, Citrix, Internet Protocols, and VoIP Phone system.

• Knowledge of operating systems, business applications, printing systems, with ability to match resources to technical issues appropriately.

• Enterprise telecommunications components i.e. Cisco Unity, UCCX, VoIP systems.

• Experience with systems concepts including Active Directory, Group Policy, and DNS in a Microsoft environment.

• Enterprise SAN Storage systems or comparable environment, Hardware Infrastructure such as HP and/or Dell Blade system.

• Expert knowledge and understanding of reliability, scalability and availability of network services.

• Expert ability to design, configure and troubleshoot enterprise level network connectivity.

• Expert level understanding of network logging and proactive network maintenance.

Education, Experience and Certifications

• 5 years of experience in an IT-related position and/or Bachelor’s degree in a computer-related field, or equivalent combined experience.

• Required IT certifications include Cisco Certified Entry Networking Technician (CCENT), Cisco Certified Network Associate (CCNA) or higher.

• Proven experience of network protocols including SMTP, FTP, HTTP, TCP/IP.

• Experience troubleshooting LAN/WAN issues in a Windows 2008 (or higher) network infrastructure.

• Preferred qualifications: Previous experience in community health center, medical office or dental office setting and/or knowledge of Healthcare Information Systems.

Health Choice Network is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding affirmative action requirements in all programs.

HCN is a drug-free workplace.

Job Type: Full-time

Pay: Up to $86,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Network Engineer: 4 years (Required)
• Network engineering: 4 years (Preferred)

Work Location: Remote