Help Finance Group Hiring for Call Center Sales Manager Job at Fort Lauderdale, FL Full Time

For immediate consideration please call 561-989-4443 and speak to one of our office recruiters to schedule an interview.

Help Finance Group is seeking a strong, motivating, and respectable sales manager that has experience in both call center sales management as well as experience in the debt settlement industry.

Duties

• Monitors sales agents’ productivity and provides constructive feedback and coaching.
• Answers question regarding the product.
• Receives complaints and resolves problems.
• Passes on information from upper management to employees and vice versa.
• Prepares and submits performance reports.
• Collaborates with hiring and training new employees.

Requirements Conditions of Employment

• Debt Relief/ Financial advisor experience.
• Must have previous call center/ telecommunication Sales experience
• This position requires management experience of a team of more than 25 agents in the past.
• This position has a mandatory background check.
• Previous training experience.

Job Summary/Objective:

The supervisor sets goals for performance and deadlines in ways that comply with the company’s plans and vision. Organizes workflow and ensures that employees understand their duties or delegated tasks. Monitors employee productivity and provides constructive feedback and coaching. Serves as a link between subordinates and upper management.

The supervisor ensures adherence to legal and company policies and procedures and undertakes disciplinary actions if the need arises.

• Implements and enforces systems, policies, and procedures.
• Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Provides quality service by enforcing quality and customer service standards.
• Is well-versed in processes under the role’s responsibility and is results-driven and focused.
• Contributes to team effort by accomplishing related results as needed.

Qualifications:
Who May Apply: US Citizens

Specialized Experience: One year of specialized experience that demonstrates a practical knowledge of the subject area of the position and of the methods and techniques of instruction, which includes teaching and/or instructing sales agents on the use of automated systems in a classroom or online setting; and reviewing training course materials, aids, and devices for technical and educational compliance with company standards.

For immediate consideration please call 561-989-4443 and speak to one of our office recruiters to schedule an interview.

Job Type: Full-time

Pay: $78,000.00 – $85,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center management: 2 years (Required)
• Sales: 4 years (Required)

Work Location: One location