Henkel Hiring For Customer Service Account Specialist at Salt Lake City, UT, United States Full Time

Job Description

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you’re up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?

YOUR ROLE

• The Customer Service Account Specialist (CSAS) is responsible for a portfolio of retail customer accounts (domestic, international or distribution or a combination thereof) and is the customer-advocate within the Henkel Supply Chain that demonstrates a commitment to customer retention through superior customer service throughout the order-to-cash process.
• Monitors status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues
• Key decision-making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.
• Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales/Marketing
• Analyze customer service levels, in-stocks and on-time customer measures & develops action plans to achieve service level goals.
• Work with carriers to expedite delivery of orders and determine correct disposition of refused product; work with billing department on confirmation of corrected invoice. Also to coordinate the return of refused/discontinued product that ensures the most cost-efficient freight rates
• Allocate product to customer orders in a low inventory situation to maintain high levels of service for key accounts
• Understand customer’s supply chain and lead efforts to identify and improve results and processes for Henkel and the customer as well as to provide weekly service updates to Sales account managers regarding customer measures and action plans to improve.
• Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results.

YOUR SKILLS

• Previous customer service, sales or supply chain experience and a Bachelors Degree desired.
• Strong organization, planning, problem solving, analytical and leadership skills
• Knowledge of supply chain/logistics in a consumer products or related industry preferred with a strong customer focus.
• Ability to build effective working relationships across functional areas

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

JOB ID: 22027587

Contract & Job type: Full Time, Regular

Contact information for application-related questions: 1-866-836-7067