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Job Description
The S&M Operations Manager is Responsible for assisting in the day to day operational function of the Direct Sales teams. This is to include coordination of business resources, consumer communications, lead strategy, and compliance for the national Direct Sales teams. Position will also be responsible for the Direct Sales Marketing and Guest Experience Team Management.
- Position will aid in the technical day-to-day completion of the Direct Sales business, servicing both Sales and Marketing East/West.
- Accountable for effective management and execution of lead distribution strategies
- Accountable for oversight of the Direct Sales Marketing team members.
- Responsible for aiding in the technical onboarding of new team members. This is to include ensuring all equipment is loaded with the appropriate systems, and team members are fully functional from a systems standpoint.
- Contribute to strategy and execution of marketing plans intended to drive growth in Direct Sales.
- Collaborate with Sales Leadership to implement strategy aimed at a continuously evolving lead campaign.
- Partner with Database management to communicate improvement opportunities to systems.
- Ensure compliance of policies and updates by coordinating with Legal.
- Management of marketing and front desk teams to ensure accurate lead distribution, guideline adherence, and sale support.
- Continually review and proactively manage the overall performance of all direct reports.
- Expected to aid in various ad hoc reporting for senior management upon request. Reporting to include, but not limited to, sales efficiencies and team member activity reporting.
- Demonstrate effective interpersonal communication skills and confidentiality in all business-related matters.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits!
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- Strong verbal and written communication skills, with a solutions based communication style.
- Timeshare experience
- Strong partnering abilities
- Handle multiple demands at one time
- People management experience in developing, coaching, and promoting employees.
- Customer service experience
- Basic digital literacy in Microsoft Office, including Outlook, Word, and Excel
Preferred Experience:
- 3 years job related experience
- 2 plus years Supervisory and/or Management experience
We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
