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Full Job Description
The Onboarding Associate will own the onboarding process for new Care Pros joining the Honor platform across designated markets. This person is responsible for ensuring each candidate is compliant pre-hire and will diligently track and manage all pre and post-hire steps. This role requires a highly-organized individual who can meet ambitious hiring targets while providing a quality experience for all of our new Care Pros. Responsibilities Guide new Care Pro candidates through the pre-employment process Gather and process all new hire documents, including employment authorization, documents, and ensure they are compliant with state requirements as well as Honor’s internal requirements Autonomously prioritize time to diligently track applicant progress, and clearly communicate expectations and deadlines via phone, text, or e-mail Manage a high volume, high velocity Care Pro pipeline by motivating candidates to complete steps promptly, providing excellent customer support and timely responses Work closely with the team to understand changing client needs and prioritize areas of focus in order to meet those needs Become an expert in compliance requirements by state, able to explain and navigate a variety of issues, as well as provide technical support to candidates Coordinate closely with Recruiting Associates and Training Associates to ensure new hires have a successful orientation and onboarding process Participate in process pilots and other ad hoc projects to further improve the onboarding process as we scale Display a high level of attention to detail in storing required candidate documentation Operate with a high degree of confidentiality and professionalism while handling sensitive personal information About you: To succeed in the role, you’ll need: High School Diploma or GED 2+ years of experience in an administrative, customer service, HR, or employee onboarding role Ability to effectively communicate, through both verbal and written communication, with many stakeholders, internal and external Highly organized with ability to manage time and prioritize effectively Strong attention to detail with an exceptionally high bar for accuracy and quality Aptitude for learning and mastering new technologies quickly Ability to thrive in a fast-paced, constantly changing environment
Remote
Honor exists to expand the world’s capacity to care.
We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.
The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.
Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!
About the Work:
The Onboarding Associate will own the onboarding process for new Care Pros joining the Honor platform across designated markets. This person is responsible for ensuring each candidate is compliant pre-hire and will diligently track and manage all pre and post-hire steps. This role requires a highly-organized individual who can meet ambitious hiring targets while providing a quality experience for all of our new Care Pros.
Responsibilities
Guide new Care Pro candidates through the pre-employment process
Gather and process all new hire documents, including employment authorization, documents, and ensure they are compliant with state requirements as well as Honor’s internal requirements
Autonomously prioritize time to diligently track applicant progress, and clearly communicate expectations and deadlines via phone, text, or e-mail
Manage a high volume, high velocity Care Pro pipeline by motivating candidates to complete steps promptly, providing excellent customer support and timely responses
Work closely with the team to understand changing client needs and prioritize areas of focus in order to meet those needs
Become an expert in compliance requirements by state, able to explain and navigate a variety of issues, as well as provide technical support to candidates
Coordinate closely with Recruiting Associates and Training Associates to ensure new hires have a successful orientation and onboarding process
Participate in process pilots and other ad hoc projects to further improve the onboarding process as we scale
Display a high level of attention to detail in storing required candidate documentation
Operate with a high degree of confidentiality and professionalism while handling sensitive personal information
About you:
To succeed in the role, you’ll need:
High School Diploma or GED
2+ years of experience in an administrative, customer service, HR, or employee onboarding role
Ability to effectively communicate, through both verbal and written communication, with many stakeholders, internal and external
Highly organized with ability to manage time and prioritize effectively
Strong attention to detail with an exceptionally high bar for accuracy and quality
Aptitude for learning and mastering new technologies quickly
Ability to thrive in a fast-paced, constantly changing environment
What’s next?
Honor is remote friendly! We’re hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you’re looking for a great job that offers you the opportunity to work from home, we’d love to talk to you.
Want to know more about why Honor is a great place to work? Check out our perks!
We value people! These four people-centric values guide the ways we work and decisions we make every day.
This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!
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Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
