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JOB SUMMARY
The Medical Staff Services Specialist provides comprehensive support to the Medical Staff and Governing Body in matters of Medical Staff self-governance. Duties are varied within the department and include one or more of the following:processing applications for appointment and reappointment to the Medical Staff and Allied Health Professionals; maintaining current and accurate physician and privileging information for hospital information systems to support hospital operations and appropriate patient care; interacting daily with hospital staff, management, and members of the medical staff in applicable areas of Medical Staff Services and functions, including preparation and/or distribution of Emergency Call Schedules and/or physician compensation; and performing other preparatory and documentation functions related to the medical staff’s general, departmental and committee meetings, as applicable.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE – 25 %
- Assists with customer needs, handles resolution of complex problems/issues and notifies management of issue and resolution, such as physician onboarding and education (CME’s) as related to scope of department. (EF)
- Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal departmental and organizational results. (EF)
SERVICE – 35 %
- Supports medical staff by performing one or more of the following functions: (EF)
- Performs medical staff meeting management including logistics, scheduling, agenda, preparation/minutes and follow-up.
- Manages ER call schedules as applicable.
- Performs credentialing and privileging tasks such as but not limited to temporary/additional privileges, dependent allied health.
- Responds to inquiries from other healthcare organizations as needed.
- Performs physician compensation duties as applicable.
QUALITY/SAFETY – 25 %
- Performs analysis of applications/documents and internal audits on files. (EF)
- Performs data analysis and investigates issues within the credentialing database; manages database as necessary. (EF)
- Prepares for accreditation reviews and ongoing compliance with regulatory standards. (EF)
FINANCE – 5 %
- Adjusts work schedules to accommodate departmental/organizational needs. (EF)
- Uses resources efficiently and does not waste supplies. (EF)
GROWTH/INNOVATION – 10 %
- Participates in departmental and organizational projects and activities. (EF)
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE REQUIREMENTS
- Minimum of three years of experience in the Medical Staff Office, Credentialing/Privileging, and/or Administrative function in healthcare.
- Minimum of three years of experience in word-processing and spreadsheet software, such as Microsoft Word and Excel, and database management.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
- Prefer certification through National Association of Medical Staff Services (NAMSS) as either 1.) Certified Professional Medical Services Management (CPMSM) or 2.) Certified Provider Credentialing Specialist (CPCS).
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
- Self-motivated, detail-oriented, energetic, and able to prioritize multiple projects
- Knowledge of accreditation and certification regulations that relate to Medical Staff Services
- Computer literacy, including ability to utilize various software programs to complete all job tasks described in job summary. Must be proficient in word-processing, spreadsheet and presentation software such as Microsoft Word, Excel, and PowerPoint. Experience with credentialing software preferred.
- Knowledge of medical terminology.
- Ability to complete work within designated time frames.
- Ability to offer suggestions to leadership and colleagues and implement change to enhance efficiency and organization of office operations.
- Ability to maintain confidentiality and privacy of practitioner files.
SUPPLEMENTAL REQUIREMENTS
Work Attire
Yes/No
Uniform
No
Scrubs
No
Business professional
Yes
Other (dept approved)
No
On-Call*
No (for Non-Exempt or Exempt jobs)
- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within
Yes
Houston Metropolitan area
May require travel outside
No
of Houston Metropolitan area
**Travel specifications may vary by department.
Company Profile:
Houston Methodist Baytown Hospital, located 35 miles southeast of Houston, is the area’s only full-service hospital offering specialized medical care for patients at every stage in life. Houston Methodist Baytown houses 226 operating beds, with 15 operating rooms and more than 1,700 employees. The hospital brings Texas Medical Center excellence and quality care close to East Harris and surrounding counties.
